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8.4 / 10 Guest Rating

Alexander House And Utopia Spa

Turners Hill, East Grinstead, England, RH10 4QD, East Grinstead, GB

Alexander House And Utopia Spa - main view

About the Property

Experience the perfect blend of luxury and relaxation at Alexander House and Utopia Spa, nestled in the historic charm of East Grinstead.

Indulge in Serenity
Pamper yourself at our exclusive spa, featuring massages, body treatments, and revitalizing facials that leave you feeling refreshed and rejuvenated.

Culinary Delights
Savor exceptional cuisine at AGs 3 Rosette Restaurant or enjoy in-room dining with our attentive room service. With three vibrant bars and lounges, your evenings will be filled with delightful refreshments.

Wellness and Recreation
Unwind in our indoor pool, soak in the hot tub, or challenge a friend on our outdoor tennis court. Complimentary Wi-Fi, express check-in, and valet parking ensure a smooth and enjoyable stay.

Don't miss the opportunity to experience unrivaled comfort and elegance—book your stay today!

Facilities & Amenities

Meeting rooms
Full-service spa
Fitness facilities
Express check-out
Free bicycles on site
Electric car charging station
Long-term parking (surcharge)
Free WiFi
24-hour front desk
Terrace

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation. Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.4
Excellent122 verified reviews
AI Summary

Guests highly rate the excellent staff service and frequently praise the beautiful grounds.

Categories

Cleanliness7.7
Service9.2
Location8.7
Room Quality7.2
Amenities8.7
Value for Money8.2
Food and Beverage8.7
Overall Experience8.7

Select topics to read reviews

J
jo
Verified booking
family
Standard Room
Stayed in May 26, 2024

"Exceptional"

10.0

Lovely location grwat facilities staff are very helpful 😀

Helpful?
P
PAUL
Verified booking
partner
Standard Room
Stayed in May 23, 2024

"Exceptional"

10.0

Luxury

Helpful?
S
Sam
Verified booking
Standard Room
Stayed in May 10, 2024

"May Night"

10.0

What an absolutely wonderful hotel and Spa! We upgraded to Garden Room and this was stunning with balcony. Food was great and reception staff very welcoming and professional!

Helpful?
L
Lauren
Verified booking
family
Standard Room
Stayed in Apr 28, 2024

"Good"

6.0

Very nice property, but considering the price wouldn’t expect to pay to go in the spa. Also tried charging me for the room on my card even tho it had been paid for in advance. Nice place to go, but wouldn’t go again!

Helpful?
D
Darren
Verified booking
Standard Room
Stayed in Apr 7, 2024

"Manage your expectations "

6.0

This is a pricy hotel. Staff were welcoming and affable and I certainly don't fault their service. What I do fault are the 'basics'. An expensive hotel that charges £20 per person per day to use the pool? Unreasonable and quite frankly a joke if you're there for 'the weekend'. A gym that doesn't have a treadmill? We've had hotels without gyms but this is the most basic of basics Unusable WiFi in the room? It's 2024! Overall I feel we've paid a premium price for an underdeveloped product.

Helpful?
G
G
Verified booking
Standard Room
Stayed in Mar 19, 2024

"Excellent"

8.0

Good location; great wine options; friendly reception staff and nice rooms.

Helpful?
G
Gazelle
Verified booking
partner
Standard Room
Stayed in Feb 5, 2024

"Exceptional"

10.0

The staff were absolutely amazing, they were attentive and very friendly. They catered well for us (vegan). I love the attention to detail, our room had alternative milk (plant based), special birthday treat for my wife and we were upgraded to a luxury room (complimentary). I cannot fault anything, this was just perfect from start to finish.

Helpful?
D
David
Verified booking
partner
Standard Room
Stayed in Jan 4, 2024

"Good"

6.0

A little bit tired, spa treatments were average, not enough staff for the number of customers. There are definitely better spa options available in the area.

Helpful?
B
Ben
Verified booking
partner
Standard Room
Stayed in Nov 20, 2023

"Excellent"

8.0

Good overall but some areas could be improved. Staff v friendly and helpful. Spa is great, clean and never feels overcrowded.

Helpful?
S
Samantha
Verified booking
Standard Room
Stayed in Oct 30, 2023

"Was okay, wouldn’t stay again. "

8.0

Booked for our anniversary, was shocked that we would not have spa access outside of our check in/check out time without paying for early check in/late check out. I have never experienced this before when staying in a spa hotel. We had asked for non-alcoholic sparkling wine for the room and where not given the product that was quoted (we had a bottle that retails at 1/3 of the price but was still charged the quoted amount). During our stay we had afternoon tea, it took 3 attempts to get a drink order right which just seemed wasteful. Overall the service was okay, but nothing outstanding or screams 5 star. I have stayed in other spa hotel with better service. I wouldn’t stay again.

Helpful?
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