Numa Düsseldorf Artol

The location is great, near to the metro station. The workers are really friendly. The room was spacious, bathroom is well equipped. There is just one drawback: there was an unpleasant smell in the room, probably from the carpet.

Stayed at the Novum Excelsior Feb 2017, for a football break for me & my son (19). Found the hotel easily enough taking the underground(U78/79) from the main railway staition to Nordstrasse(4th stop) then a 2 minute walk to the hotel. The hotel is on a very busy and not to scenic main road but the double glazing coped with the road noise well enough but not with the road/tram works through the week. Very well situated for the Alstadt/Koniglasee,one stop on the underground or a pleasent 15 minute walk through a park. The room (floor 2) was a little compact,very clean , with good comfy beds but the dark furniture gives the room a very tired & outdated feel.The staff were 1st class always pleasent & helpfull (as the cleaning team were.

room was quiet & clean. good area to walk around shops. nothing special

Great hotel and staff. The only issue was of the WiFi availability. It was a sketchy connection and nothing was done to resolve the issue. Otherwise the Hotel was great and every thing was comfortable.

This was my first time stay in the hotel because the hotels I usually stay were not available. My biggest disappointment is that the hotel advertises have Wifi connection. But, none of the Wifi connection works. When I asked the front desk, she said that the Wifi does not work for i-phones. And, I told her my computer couldn't connect to the Wifi either. And, she showed no interest of helping or looking into it at all. One more finding, I could hear clearly every word said by the people stayed next to my room.

Great hotel very close 15min walk to old and new areas of town where shops are. No t&c making facilitis so take travel kettle. Staff great, breakfast l preffered to eat out. Xmas markets Neill. Had room 601 really nice with an outdoor seating area on roof. Stayed 3 night's very nice well done

The stay was pitiful, to be honest. No Wi-Fi, no television, a drab room, and an uncomfortable bed. The staff was either unfriendly or comatose (we thought the one girl might have been a host from Westworld). It was if guests in the hotel were more of a nuisance than a business. It is only a short metro ride to the city center, and there are some nice things to see. For some reason, even the local pubs and restaurants were staunchly anti-internet. One tavern keeper even condescendingly replied to us by saying "only talking here. No internet." It is as if the whole city does not want travelers! Very strange. Dusseldorf is not a pleasant place, and we were glad to be on the train and head to Cologne.

We have ordered Comfort room because there were 3 of us. Two adults and baby 3 yo. According to the photo on hotels web site we decided to order comfort room because we supposed that this room has more space. In reality we get a very tiny room (look like standard room based on photo on web site). Moreover this room was near elevator that is why it was really noisy. This room was so small that we have no place just for unpack our luggage. When we show the photo on the site and asked women at the reception moved us to another room she gave us the room with windows on the very noisy street with trams and very heavy traffic. I don;t understand how it is possible to sleep in this noisy room. If we were without our baby we would moved to another hotel but baby was tired and decided to stay. I strongly do not recommend to stay in this hotel. The most part of the rooms are tiny and very noisy.

Booked a nice room, a suite. Clean room, mini bar area, separate tub and shower, separate sitting area in a classic hotel appointments. However I was only stay g one night leaving very early to catch a flight out. Woke up to no Cold Water and almost scalded myself in the shower. So as ked wet, I looked around the room for a phone- NO PHONE to call the front desk! My taxi arrives for airport in 20 minutes so I had no choice but to take a "drip shower" n wash selectively, the water was so hot! Awful exp r ience. Soap dispenser at sink was completely dry, so had to fill a cup from the shower to wash at the basin. Checked out, told desk that I had no Cold water at any faucet (tub, shower, sink, wet bar), had no phone to call desk, no soap at sink, and all he could do was laugh and say "Sorry sir, we'll look into it!" Really? I couldn't shower before a transatlantic flight, and just sorry. Sorry, your hotel gets a 2. Gets a 2 only because the room could have been a 5. My check-in receptionist was excellent, but night staff doesn't understand service or compasion.

Overall very good value for a 3 star hotel; I had a comfort double room and there was lots of space, good quality bed, desk with comfy arm chair. There was free wifi, but between 8pm and 11pm it was almost unusable because all hotel guests were trying to stream etc. at the same time so the connection was too slow to load most things. But in the mornings/ during the day/ after 11pm, there was pretty good wifi connectivity. The area around the hotel is great and it's a short U-bahn ride to the main train station, so overall high points for accessibility and location. I wouldn't particularly recommend this hotel for families with small children; one night there was a group of guests that seemed rather coarse.