Radisson Blu Hotel, London Heathrow

I tried to book one night with rewards points (126,424) for July 4, 2026 and instead the booking came back as February 3, 2026. I immediately contacted customer service to change the reservation to the correct date (July 4) so they cancelled the reservation but would not put the points back into my account. Now i don't have enough points for the booking. I twice contacted customer service and they refused to reinstate points. This was a simply mistake as i am in Texas and could not possibly gotten to England the same evening as i tried to make the booking as it was already late afternoon in Texas.

Christina has a natural warmth and professionalism that really elevates the dining experience. Nothing felt like too much trouble, and she made me feel valued as a guest. It’s rare to receive service of this standard, truly world-class and a real credit to the hotel. Thank you, Christina, for making our visit so enjoyable.

I visit the Raddison Blu Hotel at London Heathrow on a regular basis and each time I arrive, I am guaranteed to be greeted in the most incredibly welcoming, professional manner. Elvis is always ready to help with anything I need and ensures check-in is as smooth and quick as possible which sets the tone for a very relaxing stay. The room is spotless and beautifully decorated with very comfortable beds to ensure a fantastic sleep. The hotel facilities are excellent. The location is also perfect, with easy access to Heathrow Airport, restaurants, and transportation. What really stands out is the level of customer service. Elvis has gone above and beyond to ensure we felt welcome and taken care of. I would highly recommend this hotel to anyone looking for easy access to Heathrow Airport, comfort, great service, and a memorable stay. I will continue to return.

Lovely friendly service and food for our evening meal before our flight

The service at the restaurant was exceptional, thanks to Christina. From the moment we arrived, she greeted us warmly and made us feel welcome. She was attentive without being intrusive, checking in at the right moments and ensuring that everything at our table was perfect. Christina demonstrated an excellent knowledge of the menu and gave thoughtful recommendations that turned out to be fantastic choices. Her friendly attitude and genuine enthusiasm added to the overall dining experience. Even when the restaurant became busy, she remained calm, professional, and efficient. What stood out the most was her attention to detail and willingness to go the extra mile to make sure guests were satisfied. Because of Christina’s outstanding service, our visit felt special and memorable. I would happily return to this restaurant and hope to be served by her again.

Excellent Service. Cannot ask for anything more. Chritina is such an amazing person. Made my dinner memorable. Excellent food, excellent atmosphere.

I came to London for business related matter. I am from Tanzania, among all the places I have stayed and visited, my stay at Radisson Blu Hotel is the best experience in London. Food was delicious, reception was very welcoming and supportive. My dinning experience was amazing, Christina made me not to worry. Appreciate her support and charming smile. Thanks for having me and look forward to stay again at the hotel. Abdallah

We were staying on route to our holiday. The lady on reception was extremely helpful and upgraded our room as she spotted it was my birthday coming up. So Morgan you made our stay very enjoyable as you didn’t realise it was our wedding anniversary and the suite was perfect.. we also eat in the restaurant and the staff were very helpful and attentive. Thanks The Gooderson’s Thank you

Make sure you ask for a table the opposite side of the bar so you get Christina as your waitress. She is quite simply a star!

Overnight stay due to early flight. Majority of the staff was friendly, however, Christina in the restaurant was fabulous, her friendly and attentive manner made us feel very comfortable and well cared for. She recommended a different drink, which I really found pleasing and it will be my firm favourite now. The food we ordered was really nice, tasty and surprisingly good portions at a fair price. The bed and pillows were comfortable and the hotel was very clean and well kept. Definitely will stay here again when next Heathrow flight dictates.