L'Auberge De Sedona

We really wanted to enjoy L’auberge, but felt like for the price we paid, the service didn’t live up to expectations. On our first night we stayed in the cliffs and were woken up every hour by noise in the room above. It sounded like they were emptying marbles onto the floor it was awful. We complained and we got upgraded to a cottage which was so kind of management (Liz was amazing), and we were given a lovely room. We were also really looking forward to the complimentary stargazing with the local astronomer on our first night but it got cancelled last minute with no explanation. The guys from the valet were lovely, but definitely felt some of the other staff members weren’t as friendly or had as good customer service. I also found it bizarre they didn’t have room service before 7.30am. Most 5 star hotels allow you to order 24/7 and because we were waking up at 5am everyday from jet lag, we had to walk ourselves to the lobby to request ice and hot water to make drinks. There is a complimentary coffee and tea room but it’s all the way in the cliffs so unless you’re staying up there it’s quite a walk. The hotel itself is quite nice aesthetically, I personally don’t think it’s worth over $6k for a week - I’d go and stay at Mii Amo or Enchantment resort next time for the same price.

Came for my grandmothers birthday and had a great time. The food was amazing, our servers Shyanne and Keith were exceptional and the rooms by the creek worth every penny! Will be back soon!

The hotel team was outstanding

We had an excellent experience at L'Auberge! The atmosphere was beautiful and relaxing, the staff was warm and attentive, and every detail made us feel welcomed and cared for. The food was outstanding, and the overall experience was memorable from start to finish. We would absolutely return and highly recommend it to anyone looking for a special vacation experience.

The hotel took a little getting adjusted to. Maybe my expectations were high because I thought it was part of the Auberge Collection of hotels, which it is not. Still, I think the hotel is overpriced. First impressions are that it needs a major refresh. And maybe it does, but I convinced myself over my four nights there that I should lean into the unique character that comes with being in a cabin overlooking Oak Creek. Still, I think the hotel is overpriced on most levels. At $1800/night, we set a pretty high bar for the facilities and service. While everyone that works there is amazingly friendly and wants to be helpful, they seem held back by not having the tools to provide great service. They have perfected how to say "yes, but that's not my job..." Simple things like asking the front desk to help make change for tips -- can't be done, but go ask the valets to help break bills. Want to book a cabana at the pool for the day? That must be done through the concierge, after 10AM, and....the concierge is located in a different building on the property. It just got old. When I got my final bill and tried to reconcile it versus the effort I had to put into the stay, it's just not worth it.

We had a great 3-night stay at a Creekside Cottage and dinned at Cres. Everything was great except the value given the high prices and 10% resort fee. We were going to stay at the Cliffs but the poor reviews scared us off. The Cliffs actually looked but then we imaged from the past reviews and might consider them in the future.

This property is extremely unique. It is located on the backside of Sedona’s Main Street. It is very steep and you must be able to traverse steps in order to access the pools and other highlights in the hotel depending on where your room is. We had to hike up more than 50 stairs to get to coffee in the morning. The rooms are recently remodeled. The disappointing parts were the extent to which we could hear other guests through shared walls and the spa is quite dated and uncomfortably small. For the price, we expected more.

The facility is excellent and well maintained. The staff were extremely helpful and the views were amazing. The only recommendation I would make is with respect to increasing adequate clothing storage in the rooms

This property is exceptional!! The grounds are gorgeous and we loved the creek side restaurant. The view from Duck Pond pool area was breathtaking and therapeutic. The resort staff were incredibly accommodating and provided outstanding service. This is resort is hands down one of the best I have ever stayed at.

L’ Auberge is surviving on a reputation built years ago but no longer applicable. The facilities are old and tired, with much deferred maintenance. Our cottage was $2k per night, but had stained furniture, dirty grout joins in a shower that smelled moldy, cracked tile floors, an outdoor shower that would not drain, damaged door casings and baseboards, a cracked entry door with daylight through the cracks, sporadic wi-fi service…just overall disappointing. The Cress at Oak Creek restaurant is hugely disappointing and certainly does not measure up to the other excellent options in Town. Would highly encourage selecting other options for both accommodations and dining. Sorry, L’ Auberge may have been a top 5 selection in years gone by, but not in its current state.