Extended Stay America Suites Chicago Schaumburg Conv Center

It was clean at least.

This is the second time we checked in yet the lady was like a robot not recognizing us after we checked out 3 days ago. Plus the sink was clogged.

Dirty towels and wash clothes. Smelled of mold and mildew.

Easy to use kitchen

Location was great near everything in Schaumburg.

Dirty room and bathroom. Roaches, burn marks on the bathroom counter, missing paint spots in the room, vomit? stains on the walls. Smell of cigarette smoke in the bathroom.

I already said how rhis hotel this hotel was trash and kept my deposit also entered the room while me n my husband was sleeping also came in again i hate that place overall no professionalism at all

Weed smell

I had a very disappointing experience during my stay. Firstly, the room had a strong unpleasant odor. I contacted the front desk to request a room freshener, but was told they didn’t have any available. Additionally, the room had no lighting, and when I raised the issue, I was informed that maintenance was unavailable at the time. No temporary solution was offered, and the staff showed no concern or willingness to help. What was most frustrating was the attitude of the staff—they were unapologetic and seemed indifferent to our discomfort. It felt as though they were encouraging us to find another place to stay rather than trying to resolve the issue. This lack of customer care and poor service completely ruined our holiday. I strongly advise against staying here. I’m happy to provide further details if needed.

Although clean, this is a rundown and somewhat dingy property. Expect stains, strong smells in the hallways, uncomfortable squeaky beds on exposed bedframes with metal legs a bit like a camp cot, and not the type of breakfast selection you usually see at hotels with “free breakfast”. I wish I’d chosen somewhere nicer for our stay. Still, staff is courteous and it serves the purpose for the price.