Best Western Stoke on Trent City Centre Hotel

Upon Checkout staff member was rude. Very bad customer service wasn't happy with her customer service

Rooms are dated with a musty smell

It's in a good location. It is town centre so there can be some noise. Breakfast has a good choice. I think it should be more obvious you have to pay to swim. The costs add up with parking. We have stayed before and would stay again.

Although room was cheap, standard and cleanliness should still be priority, bathroom, flooring and general upkeep of the room was lacking, hot with no air con, windows were open but due to location was noisy. Water was either lava or arctic for the shower.

My executive room was very spacious and clean, the bed was very comfortable, I had a great night sleep. Wide choice of breakfast, and various choices of juices, plus coffee of different kinds. Next time I will try the leisure centre, this ways a one night stay. Would definitely stay again.

Lovely hotel. Comfy beds and nice over all. Would recommend and definitely stay again.

Booked false pretences. Pool and gym are next door and have to be paid for, parking addition cost and to top it all night club across the road excessive noise til 2am then the boy racers use the road outside as their race course.

I’ve stayed a lot lately staff polite friendly but don’t get back a reply wen u ask about certain information

Parking was not made clear that if you went into the hotel first it would be £5+ cheaper. Hotel room had weird smell, as we arrived at 7pm and needed to get some dinner first we headed straight out and on return went straight to bed. It was freezing in the room, we were given a heater but it looked older than me so didn’t trust it to be left on whilst we slept. When we woke in the morning I opened the curtains to find that the windows were covered in mould hence the smell! Also, realised my phone had not charged in socket next to bed, tried the lamp plugged into the same double socket and that didn’t work either, good job as the PAT test cert label on the plug was dated April 2019!!! Bathroom was dirty too. Breakfast was ok. Reception staff did not ask how stay was when we checked out, I’m guessing because they know how bad the rooms are. I had tried to complain via Hotels.com and they were very helpful indeed but hotel said that because I didn’t mention the problems when I left they wouldn’t compensate despite seeing the pictures. They didn’t ask how my stay was!!

Friendly hosts and clean room