Best Western Stoke on Trent City Centre Hotel

Staff helpful. Rooms poor out dated heating couldnt be switched off, no tv remote, very noisy doors to rooms banging. Breakfast great. No food served sunday evenings.

I booked this hotel as it is close to the theatre and I had purchased tickets to a show for my partner’s birthday. We anticipated a lovely evening away. Firstly we were allocated a twin room in a secondary building (even though I had specifically checked verbally that this was not a twin room). This member of staff was unkempt and smelt strongly of cigarettes even through the covid barrier. The second room was small, had a large area of discolouration to the ceiling (looked like a water stain), roasting hot even with the window open and the bath mat had blood on it. The leisure facilities are £5 extra per person per hour (and you get charged extra if you don’t go to your booked slot according to a sign on the reception desk). This extra charge is not in an obvious place on the information and when asking about that, the staff were very abrupt. The restaurant was closed due to a wedding taking place in the hotel function area. We were kept awake most of the night by the sound of running water in a pipe in the wall by the bed. Breakfast was also very disappointing. All in all, I wish I driven to the theatre and back again in the same evening and in fact would have just checked out and gone home if not for the fact that I had had a drink at the theatre prior to checking in to the hotel.

Hotel was ok for a one night stay, please be aware that although this is listed as a Spa hotel there is an additional charge to use these facilities.

The room was filthy. You are not informed on the booking that you have to pay extra to use the swimming pool. Be aware that there is a charge for parking also. Quite a dated hotel.

It was absolutely amazing and really lovely!!

Room and service was excellent really lovely stay, the only thing I could say negative was that the food was limited on an evening, really just bar snacks where we were expecting a restaurant. Breakfast was excellent with very friendly comfortable service from a gentleman with dark brown hair and beard, very smiling and pleasant.

Cannot recommend a stay here. The rooms are so miss match, we had 2 double rooms for 2 nights 1 was refurbished and the other looked like a 1 star hotel room, nothing worked and to top it off the heating couldn’t be turned off couple with the fact the hotel is opposite a night club playing very liud music to the early hours, we were unable to get a good nights sleep. We then got moved to 2 new rooms the next night which were more similar but one was still quite unclean and the bathroom certainly hadnt been refurbished. There were other issues like the card machine not working in the bar and no bar in the restaurant so you have to get your drink yourself from the floor above and then go back to the restaurant. I guess ultimately you get what you pay for, but the room prices should reflect the actual condition of them and not pay the same rate for 1 good room and 1 extremely poor room.

If car park and swimming was included in the price I would give this hotel a better rating. Hotel experience was enjoyable.Felt it was overpriced.

Lack of pillows parking was an additional cost not made clear pre booking. Breakfast was of a poor standard Sauna was an additional charge and poor quality.

A bit tired, needs a refurbishment