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7 / 10 Guest Rating

Best Western Stoke on Trent City Centre Hotel

66 Trinity Street Hanley, Stoke-on-Trent, England, ST1 5NB, Stoke-on-Trent, GB

Best Western Stoke on Trent City Centre Hotel - main view

About the Property

Recreational Opportunities: Experience ultimate relaxation with our health club, indoor pool, and spa tub. Never have a dull moment during your stay.

Dining with A View: Indulge in culinary delights at Restaurant 66, enjoy drinks at the bar/lounge, or grab a snack at the coffee shop. Room service is also available for those craving a cozy night in.

Event Spaces & More: With a conference center, business center, and spacious meeting rooms, we offer the perfect venue for your event. Stay connected with complimentary wired and wireless internet access throughout the property.

Don't miss out on this centrally located haven in Stoke-on-Trent. Book your stay at Best Western Stoke on Trent City Centre Hotel now!

Facilities & Amenities

Fitness facilities
Express check-out
Fireplace in lobby
Health club
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Sauna
Designated smoking area

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.

Check Room Availability

1 night · 2 adults

Available Rooms

Standard Room, 1 Double Bed, Non Smoking - Photo 1
Standard Room, 1 Double Bed, Non Smoking - Photo 2
Standard Room, 1 Double Bed, Non Smoking - Photo 3
Standard Room, 1 Double Bed, Non Smoking - Photo 4
Standard Room, 1 Double Bed, Non Smoking - Photo 5
Standard Room, 1 Double Bed, Non Smoking - Photo 6
Standard Room, 1 Double Bed, Non Smoking - Photo 7
Standard Room, 1 Double Bed, Non Smoking - Photo 8
Standard Room, 1 Double Bed, Non Smoking - Photo 9
Standard Room, 1 Double Bed, Non Smoking - Photo 10
Standard Room, 1 Double Bed, Non Smoking - Photo 11
Standard Room, 1 Double Bed, Non Smoking - Photo 12
Standard Room, 1 Double Bed, Non Smoking - Photo 13
Standard Room, 1 Double Bed, Non Smoking - Photo 14
Standard Room, 1 Double Bed, Non Smoking - Photo 15
Standard Room, 1 Double Bed, Non Smoking - Photo 16
Standard Room, 1 Double Bed, Non Smoking - Photo 17
Standard Room, 1 Double Bed, Non Smoking - Photo 18
Standard Room, 1 Double Bed, Non Smoking - Photo 19
1/19

Standard Room, 1 Double Bed, Non Smoking

1 Double BedInternet - Free WiFi Entertainment - Plasma TV with premium channelsFood & Drink - Coffee/tea maker and room service (limited hours) Sleep - Bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Iron/ironing board and deskComfort - Daily housekeepingNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 2
1 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerHair dryerDeskPrivate bathroomInterconnected room(s) availableAlarm clock

Standard Room 1 Double Bed Non Smoking

Non-refundable
Room Only
20% OFF$115.41

$92.33

Includes taxes & fees

Standard Room 1 Double Bed Non Smoking

Non-refundable
Breakfast Included
20% OFF$137.25

$109.8

Includes taxes & fees

Guest Reviews

7
Very Good120 verified reviews

Categories

Cleanliness9.6
Location9.8
Service9.2
Facilities9.0
Value for money8.9
Comfort9.5

Select topics to read reviews

A
Alex
Verified booking
Standard Room
Stayed in Jul 20, 2022

"Exceptional"

10.0

Everything works the breakfast was good. It’s just all a bit dated.

Helpful?
D
Dawn
Verified booking
Standard Room
Stayed in Jul 18, 2022

"Excellent"

8.0

Great location for Alton Towers. Town centre a bit sad. Staff really helpful and friendly

Helpful?
A
Aaron
Verified booking
Standard Room
Stayed in Jul 16, 2022

"Hit & Miss"

4.0

Our room was ok - if not great. Bed was not very comfy, rubbish still in the bathroom bin, and room overlooked to car park. Sons room was OK. Daughter had to change rooms twice. 1st room the interlocking doors were unlocked - and staff had gone home with keys. 2nd room, the toilet was soiled & unflushed, blood in the bath, window couldn’t be secured and room I cleaned. Hotel moved her to a 3rd room - with an upgrade & the final room was lovely & a nice gesture. Overall - OK for the money but felt very ‘cheap & cheerful’ but badly needs a freshen up. Cleaning staff need retraining.

Helpful?
M
Marius
Verified booking
Standard Room
Stayed in Jul 15, 2022

"Excellent"

8.0

A good short stay

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Jul 5, 2022

"Made to pay twice !"

6.0

Booked this hotel for an employee going on training, we paid for the hotel before the employee arrived at the hotel to then be charged again that we hadn't paid for the room. Called this morning and still awaiting a call back!

Helpful?
J
Jennifer
Verified booking
Standard Room
Stayed in Jul 3, 2022

"Good"

2.0

Terrible stay, my bathroom was dirty, there were staines on my bedding, general wear and tear was poor. A lamp in my room had a very poor electrical connection wouldnt stay on or off. Definitely would not stay here again.

Helpful?
J
jez
Verified booking
Standard Room
Stayed in Jun 30, 2022

"Exceptional"

10.0

Great hotel parking is an additional 7.50 Staff all very friendly

Helpful?
A
Andrew
Verified booking
Standard Room
Stayed in Jun 26, 2022

"Needs modernising "

6.0

It was a guaranteed check in by 3 however my room wasn’t ready until 3:30. I ordered an executive room but got a twin room which needed May updates. The shower had no pressure, there was no plugs near the vanity . There was only one lamp to light the whole room and no air system meaning I had to have windows open and was very noisy. Needs modernisation to compete with the many hotels in Hanley now

Helpful?
N
Nigel
Verified booking
Standard Room
Stayed in Jun 24, 2022

"Great location."

8.0

Average hotel great location to the center of Stoke. But advertised with pool, when we enquired about it at reception we were told you will have to pay £5 each to use the leisure facilities. No air-conditioning just a small fan provided, that didnt do a alot since it was 27 degrees. We had breakfast here and we couldnt fault it, buffet style with plenty of choices.

Helpful?
S
Scott
Verified booking
Standard Room
Stayed in Jun 18, 2022

"Disappointing "

4.0

Dated, dark, overpriced and looked nothing like the photos. Room was dark, bathroom was mouldy and very dated!

Helpful?
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