Best Western Stoke on Trent City Centre Hotel

Breakfast buffet very good. Wasn`t happy that we had to pay £6.10 each to use the pool. Didn`t spot that anywhere in written info before we got there, or even in the hotel guide when we arrived.Never had to pay for use of facilities before as a resident.

Room hadn’t been updated for a while looked very tired, not the cleanest either tbh, I stayed for 2 nights wouldn’t return!!

Very run down place. Struggled to get a shower due to no pressure and it trickling out. Lots of mould on the tiles. My daughter couldn’t sleep on the sofa bed so I ended up on that. I don’t blame her as it was poking me everywhere. I ended up taking the paper thin mattress off the sofa bed and sleeping with it on the floor. Pillows supplied were pointless - had to push all the stuffing into a corner just to get some elevation. Toilet door was hard to lock and unlock showing a terrible lack of maintenance. Safe to say we won’t ever return. Hotel staff were lovely and friendly - we never bothered complaining as the price clearly reflected the state of the rooms.

Stayed multiple times my room 329 was big. Bednot work bed side lights dodgy. Shower pressure not gteat plastic hoses could do with metal ones. Rooms are always too hot on 3rd floor you just cant cool rooms down. Toilet was not a good flusher. Its pot luck what rooms you get. I ask for certain rooms and i never get them regular costomer. Always a good location plenty of shops around buses are regular.

This hotel is a health hazard it should be shut down. Mould on the windows in the rooms, the bathroom smelled of sewage, the amount of rats in the courtyard which families have to cross through to access the family rooms it’s absolutely shocking. Zero stars for this hotel. We got out of there as quick as we could on the morning of check out.

I was pleasantly surprised when I arrived at the hotel. Having read some scathing reviews about the condition and cleanliness of the hotel, I was a bit worried. However my worries were unfounded - I sometimes wonder what people expect when they’re paying very little for their stay. Yes the hotel decor is tired, but the carpets are lovely and the hotel is very clean. It is however on the warm side, but we opened our bedroom window and asked for a fan (which was given to us for,the duration of our 3 night stay with absolutely no problem). The other downside was that no housekeeping services were offered during our stay. This appears to have happened with a lot of hotels since lockdown, with many of them opting not to clean rooms during your stay. I have no issue with our beds not being made etc., but replenishing our room with clean cups, coffee sachets, milk etc would have been appreciated. Al in all a decent hotel in a very convenient location. Would definitely book again if returning to Stoke on Trent

Hotel in desperate need of restoration.

Was an ok hotel but fair for the money. I would happily stay again.

Lovely hotel in the the heart of a city but unfortunately my room was like a sauna all night and the hotel didn’t have enough fans per room and windows wouldn’t open more than 1 & 1/2 inches so I was unable to get enough fresh air in the Circulate , I had to go out and buy my own fan from a local shop but still with only a small gap for the window it was still too hot and I couldn’t get a wink of sleep through the night and had to go out side several times to cool down

We had a one night stay with friends in a family room as we were at Alton towers for two days. Stay was good room was very large decor abit dated which isn’t bad for the price we paid but simple things like plug sockets near bed was limited for charging our phones. The beds were comfortable and the reception desk was helpful in giving us extra tea/coffee sugar for the 4 of us and adding breakfast onto our stay. The hotel breakfast buffet was amazing so glad we decided to stay for breakfast rather than go elsewhere was such a selection for everyone including those who need gluten free options. The gentleman running the area was very efficient and helpful and the breakfast was tasty. Checking in and out was smooth and all questioned answers, only shame we paid for parking for 12 hours wasn’t aware hotel guests got a discount rate.