Best Western Stoke on Trent City Centre Hotel

We stayed at Best Western Hanley 8th to 20th September 2022- What a friendly . clean Hotel. The staf are more than helpful the room are lovely & the food is excellent. Very central for everything.We ar both limited mobility & access was great. czannot praise them enough for everything they did for us. We will be bacl ! THANK YOU xxxx

Stayed again at this hotel with friends for the steps concert at Trentham, lovely room very clean with everything needed for a comfortable night, booked a twin , comfortable nights sleep, breakfast was plentiful and all staff were helpful, polite and nothing was to much from reception to bar to restaurant, housekeeping were very polite and did everything asked of them, happy to help with luggage

Stank of weed Bed not changed. Cup dirty. Tatty. Felt unsafe. Ironing room was broke and stained. I’m sure it was an amazing building back in the 19th century. And why did they need to take a guarantee off me, I’ve never had that in a hotel before sums it up.

Another Great Stay with Friends whilst seeing Steps at Trentham, check in was seamless, rooms easy to find and spotlessly clean, drink in the bar served by friendly staff, breakfast following morning certainly helped cure the hangover. Would definitely book this hotel as each stay seems to get better

Stayed here many times now. Good, comfy rooms bathrooms could do with updating. The parking should be free seeing as it's next to the hotel. The swimming pool is really good and the breakfast was very very good.

We arrived early, the receptionist tried to let us pay 10 pounds for each hour we wanted to check in before three pm

Room comfortable, friendly staff, excellent breakfast

Dirty,unhygienic..unpleasant experience Blood / poo in the bed, pillows and on sheets .. they hadn’t been changed obviously. Dirty floor , not hoovered or mopped in bathroom, towels were stained brown with body fluids also, mould in around bathroom, very outdated, dust everywhere .. complained to manager and had to sit in hotel lobby for 1 hour whilst they found another room, not a good experience and definitely would not recommend, I had very high expectations but the service and cleanliness of this hotel was appalling, for £90 i expected a lot more .. would not recommend to anybody !!!

We chose this hotel because we had stayed before and were pleased with the experience. Many of the plus points were the same, location, service, convenience, value for money, cleanliness. The only two things which were below par were the mattresses were two soft, so you were left wondering if you would roll off! Also, we booked for the pool and leisure facilities. On arrival, we were told the pool was out of order, and it would be some time before it was fixed. We didnt get the use of the pool once. As that was a major reason for booking, it left a bit of a dampener on a generally otherwise good experience.

Issue with Leisure centre, breakfast, and general service!