Best Western Stoke on Trent City Centre Hotel

Lovely old hotel, exterior does not do the interior justice. Staff were friendly and chatty, we were in a lovely refurbished room (very tasteful too, someone has a good eye) Overall could not fault my stay, anything I ate was perfect and the rooms immaculate. What more could you want?

First ever experience to stay in Best Western Hotel. No heating for the duration of stay, asked several times, experience cold feet. I was told at one point by one of the receptionists that's why duvet are provided. Had to checked out.

Staff were excellent at solving problems... If which there were a few. The hotel is VERY tired and a bit scabby. The room needs a good scrub too, not the cleanest! 😞

We were greated by a friendly recepcionist who was very helpful and polite. The bedroom was clean and spacious with everything needed for a short stay. The buffet style breadfast was plentiful and well cooked. The hotel is very close to the centre of town. Ideal if going to the Regent Theatre as it is only a short 5 minute walk away. Would recommend this hotel if staying in Stoke

After a 9 hour drive from the North of Scotland we looked forward to a meal and bed, that first night the room was so hot due to the radiator stuck full open due to no thermostat being fitted. We had the windows open which due to the noise off the road exacerbated the lack of sleep. The next morning we went to the swimming pool to try and unwind but then to be charged 6pp to use the pool (and empty hot tub). We spoke to the receptionist regarding the radiator and a supposed maintenance person looked at the radiator which did not get fixed, spoke to the receptionist again regarding this and was told he could not fit a replacement thermostat, FYI this is a 2 second job to screw on a unit. The attitude and inability to resolve this matter meant a second night of no sleep in a furnace of a bedroom. Just what we needed for a 9 hour drive home. Stayed in many Best Western hotels and this by far is the arm pit of them all. Hope they learn some manners and customer services and look after their guests.

After a 9 hour drive from the North of Scotland we looked forward to a meal and bed, that first night the room was so hot due to the radiator stuck full open due to no thermostat being fitted. We had the windows open which due to the noise off the road exacerbated the lack of sleep. The next morning we went to the swimming pool to try and unwind but then to be charged 6pp to use the pool (and empty hot tub). We spoke to the receptionist regarding the radiator and a supposed maintenance person looked at the radiator which did not get fixed, spoke to the receptionist again regarding this and was told he could not fit a replacement thermostat, FYI this is a 2 second job to screw on a unit. The attitude and inability to resolve this matter meant a second night of no sleep in a furnace of a bedroom. Just what we needed for a 9 hour drive home. Stayed in many Best Western hotels and this by far is the arm pit of them all. Hope they learn some manners and customer services and look after their guests.

I have stayed in many Best Westerns over the years and always had a good experience until this one. Firstly I booked a family room with a double bed and 2 singles, online I had spent a fair amount of time deliberating between this room and the one that included a sofa bed. When we arrived at the hotel I was given a room with 2 doubles - not what I booked and not great for 2 siblings who weren't particularly getting along. When I enquired at the front desk was told fairly pointedly that the website booking gives examples of types of rooms but that I should have called to express my needs (note it does not say this online when I booked - or at least not that I noticed) the fact that I was choosing online between different family rooms led me to believe that my choice counted for something. When I asked if they had any rooms available like the one I had booked the answer was plainly no we are now fully booked. My next issues came the following morning. The shower in the room is a mixer tap style and even with cold fully on millimetre movement of the hot tap goes from cold to scolding and it is exceptionally difficult to achieve a usable temperature. Not that it really mattered because the water pressure was very low. I picked this hotel because it advertised a pool (I had previously stayed in the Best Western in Cambridge with my daughters and had an amazing experience). The pool is not free to hotel guests and is charged at about £6 pp. The hot tub was empty (No water in it). Not up to the standard I have comet o expect form Best Western Hotels.

The property is fine for the price paid. Staff are pleasant and helpful.

Got to the hotel 30 minutes before check-in. Couldn’t got the rom. Needed to wait till exactly 15 o’clock. One of the worst hotels I’ve ever been to. The fat receptionist guy was snotty and got an very bad attitude. If I was the boss I would sacked him. Doesn’t get the room we booked. The roof on the third floor was leaking

Great location, good parking. Hotel is a lovely building and generally in quite good order for a building of its size. The bedrooms and bathrooms need maintenance done and the housekeeping staff need a few lessons on how to clean a room as mine was thick with dust. The breakfast was delicious and front of house staff were lovely.