Best Western Stoke on Trent City Centre Hotel

Booked the hotel as myself and a friend went to see a drag queen across the road & went out afterwards. Thought the staff when checking in were very polite. Got to the hotel room and was pleasantly surprised, it was clean, beds comfy and there were towels. I forgot my toothbrush but reception had spares so that was helpful. Didn't have breakfast so can't comment on that. Only downside was the radiator looked like it had come away from the wall a bit and there was a broken til in the bathroom but that was it ! (105) Would definitely stay again!

Old. In desperate need of refurb

This is a tired building, but in the process of being refurbished, which meant fresh paint smells.The room was very clean, even though with a bland boring decor. A newly refitted bathroom helped improve the impression. All staff were friendly and welcoming. A disappointment was that at 21h00 the restaurant was already closed. Breakfast was fine. The area around the hotel is kept clean (the outside still needs refurbishing) but suffers from the fact that this corner of Stoke on Trent is dull and boring

We stayed here with coach party,pleasant hotel,friendly staff ,good breakfast but unfortunately we didn't realise our room must have been above function room and there was wedding party.We were out until late on evening g and went straight to our room which was extremely noisy but I had taken pain meds so fell to sleep,my husband unfortunately was awake until early hours and could list the music been played as so noisy ,our floor was vibrating,he said didn't see point in asking change rooms as I was asleep.Maybe suggestion for future would to be only put party guests in that room or others affected and they wouldn't notice.

Hotel was clean, fairly comfortable etc but a bit dated and basic, could do with tlc. We were disappointed to find that the leisure centre was closed for a few weeks (planned), which had we known, would have booked elsewhere for our fairly last minute booking, as was primarily for the kids to relax after very long drive. Also facilities basic, we had a family room but when I phoned down to reception (on my mobile because room phone broken) to ask if there were any hot chocolate sachets for the kids, was told, no, only tea and coffee. Just found things pretty sub standard and attitude wise, no real apology offered for inconvenience or offer of help. Little accomodations would have helped make it much better for the kids

Room was very small. Double bed also felt tiny. The room was boiling hot and it was impossible to turn off heating. We opened the windows but then got all the noise from the street. Shower had 0 power and felt like a trickle although it was warm. My 7 year old daughter commented on it being an “old hotel” because the bath was cracked and the paint flaking. When a 7 year old notices - you need an upgrade. It did the job of a bed for the night but wouldn’t stay for more than a night.

The first room we were sent was very small and even smaller bed. We were moved to a much better room. The property is obviously older but maintained moderately well

Everything was fine for a couple of night stay

I would Definetly return to The Best Western Hotel. Staff were lovely and polite. Room was beautiful and clean, Breakfast was nice and fresh. Lovely hotel and lovely stay. Thank you for fab stay at the hotel.

Its an old hotel. Reviews before we arrived had me thinking the worse. Agsin its an old hotel, we had a room in the newer extension. Room is dated but was fine. Does it need a coat of paint and bathroom updating yes but it isn't as bad as some reviews led us to believe. Didn't eat at the hotel so can't comment on the food. If going to Regent Theatre its a short walk from the hotel. Would i stay again, yes its wasn't brilliant and it wasn't terrible also.