TownSquare Place

I settled on a 3 stars because of the initial encounter in checking in to the hotel. Though I didn't see cars on blocks with missing tires, I did see jacks underneath a car that had been there the whole time I was there which was a week. Not a big deal until you get the list of rules to follow which made me think there were things to be concerned about during the stay. Firstly, you can't just walk in to check in. You have to use a phone by the door to page the desk which can be seen from the front doors. So red flag there because why would you need a phone to access the building. Second, I had to dial 3 times for someone to answer and no one actually picked the phone to let me in...it was more that someone came out of the door behind the counter, saw me standing there and then let me in. I asked why it was like this and the person replied with that all hotels should offer this "service" so that just anyone can't walk into the hotel to which they explained Chaska had a homeless population to which I didn't see single homeless person there. Not saying it's not true but still pretty strange. Also there is one way in and out and I know this because I asked if the room key worked on the other doors to go outside to which they said no. As well as you can see a bench literally blocking the door from the outside so you can't get out or in. It's just strange vibes which makes me believe this really isn't a hotel though it seems to run like one. I wouldn't stay again.

The staff was exceptionally friendly and offered places to dine, etc.. The dogs had a beautiful place to be walked along the river.

Last week we stayed at Town Square Place in Chaska Minnesota. Expedia's listing of this facility is MISLEADING and borders on outright fraud. No family should ever stay there as it is closer to a halfway house for people that have issues with the courts or family service. There are NO amenities at all, and they happily put it in print and make you sign that you understand. The odor on the third floor is a obnoxious, I can't tell if it's ethnic food or a chemical cook. The general manager is the most incompassionate person I have met in my life. When my wife had a very embarrassing emergency/accident related to her Irratable Bowel Syndrome ((with D), the Manager was IRATE that she would use the bathroom in the main lobby....that are marked "employees only". IN THE MAIN LOBBY. the manager continued to berate us, called us rude and inconsiderate while my wife is crying and humiliated trying to do something with these soiled garments. THIS PROPERTY HAS NO BUSINESS WITH RETAIL TRAVELERS!!!

This should not even be listed. It smells like sewerage and is infested with roaches and other bugs. This place was no where near worth the money I paid. The pull out bed was absolutely dangerous. I addressed the roach problem several times I was not offered a new room they kept claiming pest control was coming and they never came. My leg is broken and this was truly a terrible experience. In all my years of traveling I can honestly say I have never went through this.

Staff was very helpful , accommodations were clean and quiet excellent air conditioning

Very unprofessional from the minute I stepped in the door. They told me they didn’t have my Expedia reservation and made me pay on site. I drop my stuff off in my room and went out for the evening. Upon returning there were cockroaches crawling all over my bed. I took a video and asked for a refund at the front desk. They told me it would take 3 to 5 days.

The staff was very nice and the room was clean and cozy. Its an older hotel but still in excellent condition. Go try it.

First of all they stole my truck. They towed my Chevy Avalanche because they though it was unregistered. They didnt call me at my room to ask if it was not registered. The phone numbers to reach staff were unreachable. I called the police and they located my truck. The towing company that works for the motel did not ask local police if the truck was legal and stole my truck. Expedia has done nothing for me eithe WELCOME TO CHASKA MINNESOTA r

This was the worst experience I have ever had in my life. We arrived and were booked for 5 weeks. It was dirty and outdated from the get-go but decided to try and stay optimistic. Checked into our room and got settled. We were only there one day before my husband found 3 cockroaches in the bathroom and then in the area where we had our food and crock pot. My son was hysterical refusing Ron stay in the room. When I spoke to the manager the next day she basically laughed at me telling me I was over reacting and it wasn’t that bad. I demanded a refund. Since I paid most on cash she tried to tell me she didn’t have cash on hand. After talking to the regional manager I agreed to just let them refund my card on file but when she tried to do that it would. It let her because I pod most in cash. So she went into the office and got the cash. Even though she claimed they had no cash on site. This play is dirty and unkept. They don’t provide any sort of breakfast options and there is very little security. One floor you can just walk right in. Never again!

Dirty,dingy! Loud car noises all night long. Sheets on bed rough and itch your skin. My husband didn't sleep at all. People in halls talking loud, children crying. We decided to move to another other hotel the next day and were advised at desk no refund. They offered to move us up a floor. I said that is not going to change anything. It smells and things in room and out of room are not clean like like they sould be. Please take this off your list and give me my money back for 2 days I didn't stay.