TownSquare Place

Did not receive the correct room. Front desk was not trained and disorganized. Not professional

After checking in. I did not like anything. The room had floor stains. It was 77° in the room when walked in. Good night get the air conditioner to work. Had to turn it on every few minutes to get a little air. Water in the shower was like sprinkles. The water did not drain. It was noisy with kids running up and down the hallway. People outside the window partying until midnight. Always were dirty elevator was dirty. The only part that seemed clean was the check-in area. Little kids running around I assume they were the helps daughters. Cuz I heard them call Mommy. Ask for help on the air conditioner and said it was on the wall by the bathroom. Could not get reception on the TV. They had a troubleshoot list that you had to fix it yourself. Found out the cables were not entered into the correct spots. Then I got that to work everything felt dirty hot. Could not get my money back so I slept in my clothes. Very hot. When checking out I told her the issues she just said thank you for telling us. I asked for a refund or a discount got no response. I think this is the first time I've used Expedia and it will be the last time I ever go to that hotel again. I asked a young couple in the elevator when I was leaving. If it was their first time staying here they said yes. I asked if they would stay again they said oh no no way. Not good. I'm still looking for a refund for a very horrible stay. I had to do my own troubleshooting on their property.

I have never been in a hotel that you had to sign multiple sheets of paper signifying that you understand the rules of the hotel. I assume they have had many problems in the past, but it didn't feel very welcoming. For instance: NO noise after 9PM. I understand being quiet, but NO NOISE?? LOL. TV didn't work. There is a kitchen with no equipment and a stove that you need special pans to operate. Ceiling above shower is leaking. Secondary lock on door didnt work.

Close proximity to our favorite restaurant. Unfortunately the neighboring hotel was not up to standards. Keys did work, TV/Cable not working, we were offered a different room. Although everything worked, the carpet was severely staines, yes they accept pets. They collect an excessive "deposit" of $100. We have never paid more than $20. Apparently the deposit is not used to clean the room when needed. Will not stay their in the future.

TownSquare Place was dirty and run down. Should've paid more attention to the ratings!

Got here they didn't have the room I had paid for. Sheets had crusty food on them. First they only changed the one sheet not the whole bedding. Had to ask them to change All the bedding.

Worst we have ever stayed at! No amenities. Pool and eating area closed. no coffee in room. Wood trim missing off doors and floors. panel missing off bottom of dishwasher, rips in carpet, screws sticking out of dresser, curtains falling off windows, furniture hard as rock. Cancelled after one night. Charge as much as nice motels. Manager has not called us back in almost a week.

Great location , cant wait for downtown construction to be finished so we can walk downtown

This hotel should not be on Hotels.com as it is not a Hotel. It is a place where people live temporarily. When we arrived in the evening there was no one at the front desk. Only open from 10 a.m. - 3:00 p.m. We called the number they provided after hours many times but no one answered. We finally found someone who worked there and they helped us to get checked in. The elevator was dirty and so was the hallway to our room. There were no sheets or pillows or blankets for the pullout couch. The tub had a red stain in it. We did not stay there as it was not a place where we felt comfortable or safe.

This property is not so much "suites" as it is small temporary housing apartments. The people here are not vacationers, they seem to be living there. So things are very worn-down, the public areas are dirty, and there is a lot of noise and people in the hallways. As of June 2023 the street out front of the property is under construction, so the parking was very limited and inconvenient.