Staybridge Suites Memphis East Cordova by IHG

Renovation in progress and nothing informed us of that when making reservation.

The photos online are not reflective of the property. This hotel is 4 years old and it has never been updated. There was old furniture sracked in the lobby that you had to walk around just to get to the desk. The attendant was extremely rude. We had to spray the room with lysol and air freshener because of the smell.

I had gotten a room at this hotel on the evening of Tuesday 10-25-22. I was waiting at the hotel's reservation desk for about 20 minutes before I was greeted by the only employee working that evening, she had explained that the room would be $80 and the room refundable deposit would be $50 (only cash) in the event of damages. I had paid her and my room number was # 117. When I had first gotten to the room I put all of my luggage in and when right down the street to Wendy's to grab something to eat and headed back to eat which is when I actually examined the room. It was completely horrid. There was blood stains on my blankets, holes in my towels, bugs in the bathroom, the A/C unit dripped throughout the night, the room phone was disconnected, large water stains on the ceiling, the floors were filthy, etc. I went back out to the front desk and no one was there I could not find the employee, I called many times and no one came to the phone. I ended up staying the night and promptly left at 7 AM to find another hotel, which I did at the Hyatt in Memphis. I went back to the hotel to get my $50 refunded deposit and in hopes to get a full refund. However I was meant with complete resistance who refused to properly contact the manager of the hotel. I recorded our interaction and showed him all of the photos I had taken. When I had gotten back home I contacted Choice Hotel Group to try and resolve the issue however they had stated that the hotel in question is no longer apart of their chain, they did try calling the hotel on behalf and no one picked up. I was informed that the manager's name is Julie when you call the number no no picks up 901-386-4600. I would like a refund of my $80 spent.

First room had mold all over the ceiling. Second room still smelled, but not as bad. Dead roach in the bath tub. Woke up at 5 am to screaming, door alarm, and a parking lot fight right outside our window.

The hotel is great, but it just needs a little work.

Filthy

When turning on water for shower, it was brown! Mold in the bathroom, it was as clean as you can get it being an old hotel! Staff didn’t really care if you were comfortable or not. The TV remote was missing and they had no way of getting another one, baggage cart wouldn’t roll properly and last but most frustrating part was that they had no way of printing a receipt for me.

It was so bad we didnt stay. The room was hot, smelled funny, with a sketchy group of gentlemen drinking from a paper bag at the side entrance. There was no breakfast and the pool was closed according to the sign at the front desk.

It was a crappy old Quality Inn. There wasn't even a sign for the hotel. They prominently display pictures of a very nice pool in the website, but when you get there there's a sign saying "Pool closed, no breakfast" When I asked for a late checkout, they wanted me to come down and give them $20 before checkout to get an extra hour. I said no thanks, and someone knocked on the door at exactly 11am to make sure we didn't stay an extra minute or two to pack up.

This hotel is a COMPLETE ripoff! On their website it says they have hot breakfast AND a pool. When I got there they did not have either. The room was extremely hot and smelled bad. This hotel is more like a motel. If you’re looking for something cheap looking then this is the place. If you’re looking for a decent hotel at the least. Then this is NOT the place.