Lancemore Mansion Hotel Werribee Park

I stayed here recently and was surprised by how far the experience fell short of its 5-star branding. At $450 per night (discounted to $350), expectations were high—but not met. • Check-in at 3pm is unusually late and coincides with the closure of all food outlets. Not ideal for guests arriving hungry. • Corridors were unclean, even after a large wedding event. No visible effort to maintain presentation. • Room was basic, with a tired bathroom and uninspiring layout. Not worth the price. • Room service and bar menu were extremely limited—chicken wraps, pork croquettes, and crumbed calamari. No substantial mains or vegetarian options. • Restaurant closed Sunday and Monday, despite no nearby alternatives. Other guests were visibly frustrated. Staff were polite and acknowledged the issues but admitted t they’d been unresolved for some time. As a hospitality professional, I found the lack of care and operational foresight disappointing. Until management addresses these gaps, I’d recommend looking elsewhere for a true 5-star experience. They cater for large events like weddings and view the weekend getaway crowd as an annoyance. We were there when a large wedding was taking place the guests were loud, unruly at times and dominated all hotels facilities. They left the hotel in a mess that was not cleaned when I was there. The room service menu and bar menu do not offer meals which indicates the lack of care or thought they have for their clients. The selection was simply childish. Keep, in mind room service and the bar menu are your only options Sunday and Monday. A complete disgrace. For our anniversary getaway my wife and I had to drive to Werribee for dinner. This hotel lacks management, direction and customer care their events teams seems to run the place. Stay away if you are planning a getaway so many better options in the city.

The pool and breakfast were great. Very friendly staff. Loved exploring the mansion and gardens. Enjoyed our short walk to Shadowfax Winery for an informative wine tasting. We will visit the zoo on our next stay.

Beautiful Mansion

Nice place!!!

Hotel was okay but badly in need of a refresh. Room blinds very dusty. Carpets old and look shabby. No fan in bathroom. Bathroom light switch in an inconvenient place. Bathroom door didn’t close fully and without a fan was a bit awkward. Breakfast was very good but dinner at hotel restaurant was fancy and not family friendly.

What a stunning venue. We attended a wedding there and the setting was spectacular. Hotel was amazing as well. Comfortable rooms, views all around, great pool and steam room, lovely restaurant. Importantly, the staff were so charming and helpful.

Free access for guest staying here. Roof top and dinning areas was our highlight. Cafe on ground level over 40 rooms to explore must see the laundry out back in a separate building loved the hologram imaging. Servants outfits amazing.

WOW, WOW & WOW Staff: They go out of their way to make sure you are the most important person in the world. Hotel: Steeped in so much history it feels like your transported back to another time as soon as you hop out of the car. Location: Initially; you'd think why go there? (By which I mean it's out of town & may not be your first choice) Between the gardens, original mansion, vineyard (Shadow Fox) and zoo not to mention the in house pool, spa, library (great for after dinner drinks) & billiard/ snooker room.

It was a wonderful experience celebrating our anniversary at the Lancemore Mansion Hotel Werribee Park with their indulgence package. Beautiful location, stunning hotel, and an amazing package that included a one-hour massage, wine tasting, dinner, access to the mansion museum, and plenty of great photo spots. Highly recommended!

High Tea for three at Lancemore Mansion was an absolute delight. Delicious food, tea, coffee and free flowing Cavedon Prosecco. More savoury treats than sweet which suited us. Gluten free (x2) sandwiches, scones and pastries were excellent. Light-filled, elegant room and table setting with spacious seating and garden views. The service was a highlight. All were welcoming, professional and attentive - without the 'stuffiness' that can make a High Tea experience intimidating. Highly recommended. Thanks to all in the kitchen and on the floor.