Playabachata

Lo unico bonito es fue la vista al mar,pero como empresera hotelera el servicio muy malo nos pusieon a esperar 4 horas en lobbin sin darnos servicio cliente ,tuvismo que dar 200 dolares para trasladarnos a otro hotel senator y ello no nos ofrecieron el vip que pagamos para nosotro fue una estafa,la habitacion muy mala sucia ,los empleados muy selectivo a trato al cliente,la bebida muy malo.

Todo fue excelente PERFECTO

Good

My bien

Great hotel in a beautiful location! Do not book the standard room that sleeps 2-4 people if you have more than 2, as the room doesn't come equipped with the beds - you need to book a family room instead or waste a few hours on your first day trying to get an extra bed. The room is falsely advertised as 2 double beds, or 1 king bed - but the hotel explain that they do not offer double beds and it should say 2 single beds or 1 king bed. Other than that, a lovely stay, and credit to the reception team and manager who understood our frustration and helped us out.

The hotel was pleasant overall, although there are a few areas that could benefit from improvement. For instance, upon arrival, the security personnel did not permit entry until the official check-in time of 3 PM. Consequently, I had to wait outside with my children, as I arrived at 2 PM. Furthermore, the room appeared somewhat outdated, and the air conditioning was not functioning optimally. The food service need some improvement.

Our ac didn't work the entire duration of our stay and the front desk staff did not fix it even after 4 complaints. Outside of this the resort was pretty good, decent bang for your buck. The food was good not great, the pools were in good condition, the beach was good although could use a little clean up. The entertainment staff and shows were phenomenal. The bar staff were some of the best specifically Simon! Tropical ave offered a good selection for shopping, make sure you stop by and see Billy he was the best! All in all it was a decent resort, not great but not terrible. Very good bang for your buck!

My Hause forvever. Love this place.

The food is good. The Pool área is beautiful. The only thing I didn’t like was the coffe.

staff was very friendly, Billy Joel from the candy store was excellent. The staff at the Amber & Co jewelry store were a bit hard to deal with but in the end it was all sorted thankfully. food was good and pools were amazing