Red Lion Hotel Monterey

Location

The condition of the room , they said it was a newly renovated room and it was in bad shape with broken blinds , a bathroom door barn door that was poorly installed / no lock on it , huge gaps on either side so anyone walking by could look inside

I love this spot. Love the staff, espetially greatful to Matt because he cares about how to place guests in the best way. I wake up to the ocean view and tte area aroubd parking lot smells like heaven.

I asked for a refund 40-minutes after checking in. The front desk was nice about a refund and wanted to accommodate me but couldn’t because I booked through a third party. I would have to deal with them directly or take the charge. More on that later. I would normally have sucked it up rather than lose one hundred dollars or make a fuss, at least the sheets and towels were clean, and the guy at the desk was nice. But my discomfort grew by the minute. It was that bad. I called my credit card company and asked to dispute the charge and left. This once was a good place. Our company used it for overnight business on a regular basis, and I have fond memories of the Crazy Horse (which looks long-time vacant). Someone needs to love this place again or mow it down. More importantly, someone should take down the photos that make it look like it’s still a nice place to stay. If you don’t look at reviews, you will be highly disappointed. Note that I didn’t catch the third-party charge (an additional $25) because the sponsored link reads “Redlionhotelmonterey-guestreservations” and I stupidly thought that it was the Red Lion Website. After that, the confirmation email came from "The Red Lion Hotel" (the domain was hotelsone.com). I didn't catch that either, and I only printed the first page of the confirmation with the hotel charge, the third-party charge is well below at the bottom on page two. Lesson learned. I’m hoping my credit card company will help with a refund.

Staff were very kind.

Floors felt a bit sticky. Overall cleanliness needs some work. Although they tried their best so I am compassionate.

Location and lighting

Small toilets, small showers, dirty restroom, door kept getting stuck, walls were thin, room could’ve felt cleaner, noisy neighbors, curtains were dirty and ripped, curtains wouldn’t close all the way, heater/cooler was falling apart, and not enough parking.

I cannot recommend this hotel; stay at your own risk. The water was luke warm at best, the room key deactivated 3 times, which required a trip to the front desk. The wifi was really poor and it's obvious the management/owner simply doesn't care. Even if they refunded my money, I would not stay at this or any red lion.