Holiday Inn Express & Suites Omaha - 120th and Maple by IHG

Bed was very comfortable. Bathroom had plenty of counter space for my travel kit. Some road noise but not bad. Nice area to walk in the morning.

Very clean and safe

room key was disabled twice during a 4 day stay.

It was extremely clean and comfortable

The rooms were clean. The breakfast was good. The pool was closed, the ice machine was broken. The coffee maker in the room did not work. One of the coffee makers in the dining area was not working either. Seems they have a lot of maintenance to do. Especially with it being Labor Day weekend you would think at least the pool be open.

All was good except the swimming pool was closed for repairs, and the breakfast buffet had instant oatmeal in packets instead of real oatmeal in a pot.

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The hotel felt very safe and in general very clean. However, the pool was broken, and that was a main reason for us staying there with children. They shouldn’t advertise having one if it doesn’t work! Also, our fridge didn’t work in the room, so we brought back leftovers, put them away the first night and they spoiled. Bummer! Price was good, location was convenient.

Better cleaning

My family has stayed here since the hotel was new, and unfortunately, things have gone downhill as they tend to do. When new, this hotel was fantastic, easily 5 out of 5 stars. Now, I struggle to give it 2.5 out of 5 stars. The pool (one of the main draws for a family with 4 kids) was broken through our entire 5-day stay. No one even appeared to be working to fix it. The elevator did a little "dance" on the third floor before opening the doors, and it scared my kids enough that they took the stairs for the entire rest of the week, even after the elevator's up and down shaking went away on the second or day. Not sure if it was by chance or from maintenance. The breakfast was the same items...every....single...day. No variety whatsoever. I'd never seen this at a hotel breakfast before. Even the signature cinammon rolls were dry and unenjoyable. The best part of breakfast was the automated pancake maker. The mattresses in our room were very comfortable, but finding stray hairs from previous visitors in the freshly made beds and shower was off-putting. The thermostat wouldn't keep the A/C going consistently and would shut itself off at least twice a day and would have to be manually restarted. The housekeeping staff were friendly/great and would turn down the beds, empty trash, and restock towels daily, which I haven't seen offered at other mid-range hotels in years. Most of the front staff were also great. We loved staying here in the past, but we won't be staying again.