Hotel Azul Ixtapa All Inclusive Beach Resort Convention Center

Shows y comida

Todo fue muy bien, todo me gustó

Overall I had a great time on trip. The wait staff throughout the whole stay was by far the best part of the stay. 100% super friendly, attentive, and especially one man Santos by the pool went above and beyond. H huh y were ñpfs

Todo estaba excellente, y todos los trabajadores tan hamables!

The slides swimming pool

The food was bad, there are no dinner restaurants, only twi buffets and they have the same menu.

Booked through Expedia. Ended up with a flight to Mexico city 8 1/2 hours from resort. When we called the resort to explain, there was ABSOLUTELY NO understand or accomadation for our situation. Can't say a word about the resort itself but the customer service was definitely lacking. Lost our entire trip expense with no empathy. Was heartbreaking to say the least.

Good in many ways, need air conditioning at least in the elevators and dining areas

The staff was excellent. Yaneli at Oyster Bar went out of her way to ensure our dinner experience was great. Miguel, Bryan, Rafael, and Roger and the cooks at Colores were friendly and attentive excellent service. Nayeli at the archery range was excellent as well. She made it fun and safe. Kudos to all the staff they made it a wonderful stay.

Disappointing Stay – Poor Check-In Process and Underwhelming Amenities Unfortunately, our experience at this resort did not meet expectations. The check-in process was frustrating—despite our Expedia booking clearly including our child, we were charged an additional fee upon arrival. There was extensive back-and-forth communication between hotel management and an Expedia representative, but no resolution was provided. Neither party took responsibility for the miscommunication, and we, as guests, were left to absorb the extra cost. The dining experience was also disappointing. The main buffet offered only two or three main dishes with little variety, and the food was often served cold. The only exception was the reservation-only restaurant, which had slightly more variety. However, the service there was extremely slow, and meals were again served cold or after long delays, making it hard to enjoy the experience. The beach was another letdown—strong currents and waves made it unsafe and unenjoyable for swimming or relaxing on the sand. On a positive note, the staff at the restaurants and bars were friendly and attentive, and the evening entertainment with the dancers was a bright spot during our stay. Despite a few highlights, the overall experience was disappointing, and I would not recommend this resort until significant improvements are made.

Long waiting time before check-in. Lack of maintenance of the installations. Poor quality of food.