Fairfield Inn & Suites by Marriott Memphis East Galleria

El servicio

Nada todo estuvo perfecto

We were told when checking in that there was no internet or TV reception available. It was after 9 pm and a long day of driving so we were willing to accept that. We noticed that the pool and exercise room were posted with out of order signs. Shortly after getting to our room the fire alarm went off and we evacuated the building. We were able to return to the lobby to wait while the fire dept checked the building and alarm system. The lead firefighter told the manager on duty and spoke on the phone to another manager that they had already discussed with them about the fire alarm system and the problems it had. While waiting in the lobby we heard from other guests that the alarm had gone off at least 3 times earlier and when we asked the night manager if it was going to happen again, he was unsure. At least 3 other guests left the hotel with their luggage during our wait in the lobby. At that point we decided to also leave because of the uncertainty of anything working correctly but more importantly the safety of the hotel. We had stayed at this location in the past and it had been a very nice hotel. Very disappointed at what happened that evening and what this hotel has become. We have trusted Hotels.com listings and use this app on most of our travels. Now we are unsure whether we should continue to do so. Also we should not be charged for this room as the hotel was unsafe and should not have been listed on your site.

Dirty room

Property was old and not well taken care of. I could see mold in the grout in the bathroom. Some of the tile was coming off the wall near the floor. Weird smell, like trying to cover up smoke smell.

First, the pool area is very unappealing. The caution tape everywhere is a turn off. The rust on the door makes customers don't want to go in. The so call breakfast is nothing like the pictures that are in the breaking area. The carpet on the first floor by the elevator needs to be chaged. The elevator floor was disgusting but the yried to clean it. The rust on the bathroom door in room 327 needs to be cleaned. The mold in the shower on the left side on the ceiling needs to be cleaned. The smell when you walk in the doors by the front desk is foul. The sheets on the bed made me itch. I'm thinking they was changed from the stay before me. I had to sleep in my own bedding that I bought from home. The last but not least. Why is room 327 door sign is a piece of blue painters tape. I have pictures of everything that I mentioned.

It was close to my family residence.

The place smells like mold , the pool area was dirty and the hot tub was broke it needs to be closed down and cleaned thoroughly get that mold smell out the pool area and the hotel . I was really disappointed my daughter got a rash from the water

Very nice and friendly

I chose this hotel because it had a pool so the grandkids could swim, but unfortunately, the pool is out of service and there is no indication on the website of this