Fairfield Inn & Suites by Marriott Memphis East Galleria

The room did not have an iron and ironing board. The front staff was awkward and didn't take my ID to get my room or ask for my name which was concerning. He also said he could not give me a recipe which I did not like. The hotel also had a bunch of random little weird things about it. Ramps into the entrance were in a weird place and we're very steep. The lobby and elevator was really small. The furniture was mismatched in the room. The sprinkler was covered from when the ceiling was painted. The TV on the room was mounted crooked and off-center.

It was just what I needed

The room was not cleaned properly. We found empty whiskey bottles under the bedside table, hair in the shower, and elevator carpet was filthy. They didn’t wipe down the bathroom sink area. The elevator inspection certificate was not properly displayed. This hotel is not worthy of the Marriott name unless Marriott has lowered their standards.

Well. When the water wasn’t working in the first room they switched us promptly to another room

Front desk really needs hospitality training. The breakfast was very skimpy and just not very good. The front reception and hallways seemed so run down

Hotel was run down and not terribly clean. Our room had a strong musty smell and rusted fixtures.

The property is alright, but I didn’t like that the swimming pool was closed!

The pool had caution tape and it was rusty the photos on the internet is nothing like the real site no towels dirty comforters and pillow slips most worst stay for me and my grandkids I hate I choose this hotel never again

We had to pay security to watch our trucks so our personal items would not get stolen

I have rated it his location poor because they were NOT honest up front. We did not have a TV for one and a half days due to this hotel being newly renovated. They asked us to move to another room because we had no TV service and then told us NO ROOMS had Internet service. However the lobby had A functional TV. The pool area is a mess until they finish it. But the front desk was nice even though they were incorrect in their knowledge. We didn’t have room service because they only do room service every 2 days unless you request it ( no one told me until check out day) we stayed 2 days. They had great breakfast but cook according to how many guest are present at the time so when we came we had to wait for breakfast. However once they get up and running I think it will be better. I will give them another chance but will ask questions of what to expect once I arrive.

The staff were friendly and room was nice, the bed comfy and room was clean. Public areas look a bit tired and the lift is in need of a good clean not a problem for a one or two night stay. My problems were with noise. The outside noise at 5am was intolerable, I know I cannot blame the hotel totally for that but location is key and better windows. There was also excessive noise from neighbouring rooms which was disturbing. You can clearly hear conversations/phone calls so be careful what you say out loud. I was woken up at 5am by external work noise and at 6:30 am by my neighbour putting their TV on.