Larkspur Landing Extended Stay Suites Renton

The room was quiet. The hide a bed was comfortable for our daughter.

The hide a bed had no bedding. Our room had hand towels or wash cloths for only two people. It was like housekeeping did not prepare the room correctly. The telephone had so much static I had to call down several times to complete my call.

Two ladies driving shuttle bus Rebecca and June

To far from anything,no close shops,not clean,asked reception guy to fix few things (water didn’t work in kitchen sink,no electricity in power points in bathroom) totally ignored.The only good thing is shuttle bus but last day we had male driver who didn’t know where to go.In the end we were waiting hour and half and had to take uber though we rang them three times.

Generally very helpful staff. It’s quiet, fairly clean, and very convenient.

After telling the staff upon check in that I wanted to use a different card and being told it would not be a problem, they proceeded to charge the wrong card and when I called to rectify the issue the staff did not put it on hold and I listened to their manager say “just tell him you’re not authorized and we won’t be able to do it until tomorrow” when I said I heard that whole conversation and asked if the person who is authorized who I just heard speak is able to look into it today or if they were going to blatantly stonewall me. I was met with the ladder. This is not a delivery of service as outlined in the contract and I will never stay with this chain again.

It was very dirty. Sofa had stains in it as well as the carpet. Pull out sleeper pretty much was like lying on springs. I demanded a refund and left. The person at the front counter was very nice about it all. It needs to have a complete makeover!