Home2 Suites by Hilton Atlanta Airport West

Very poor management. Room was not cleaned at all. Did not want to accommodate me. Management had a attitude when I complained about my stay.

Hotel is very nice. Some of the room doors are very hard to close. They don’t automatically close shut like other hotels. You have to slam them. So you will hear doors slamming all night.

it was a very good stay and the staff was very nice , great staff

My flight was severely delayed and I informed the hotel of this issue. When I landed at the airport I received a call from customer service stating my reservation was canceled and room was given away. I was told it was due to missing check in although there is no end/cut off time for check in. The booking was prepaid and I have not received any refund. My party was stranded at the airport trying to search for a hotel to accommodate us for this trip. When speaking to customer service my call was terminated TWICE. This was an extremely underwhelming experience and the lack of concern of the staff was mind boggling. Now trying to reach out to customer service to speak to a supervisor regarding this issue has been ridiculous and my calls are being transferred to incorrect departments or being placed on extremely long hold times.

Double charged, told I couldn’t have air conditioning or a working TV, they couldn’t find toilet paper. Worst hotel experience I’ve had!

The property itself was in a good location with lots of parking and nearby shopping and dining. Upon arrival, I was greeted by an unfriendly associate who had nothing to do with signing guest in. The lock on my room door was broken, I booked for 2 guests but we only had 1 set of towels, dishes were still in the dishwasher, the shower dispensers were empty, there was no coffee pot or trash can. I was very unhappy with my experience. Luckily I was only booked for 1 night or I would have switched locations.

Convenience of the location

When I arrived my room didn’t have a television & I was told that I would be able to switch rooms the next morning, but the hotel was booked. So for 4 days I was given misleading information & my room never got switched. There were also bugs (roaches) in my room

The service was poor. I advised the property that I would arrive late and asked for Shuttle pick-up. After I landed, I called the front desk likely about 10 times, but no one picked up. I took Uber to reach the property they have allocated a room but the room key did not work. The front desk person tried to help them find another room and she did but the room was half clean. The bedding section was cleaned but the bathroom was not cleaned. The bathrooms did not have supplies. I would characterize my worst service in the Hilton brand of hotels. Because of this encounter, I booked my next two nights with the Marriot brand and will continue to go elsewhere.

Nothing ling waits