Home2 Suites by Hilton Atlanta Airport West

The lamp and the microwave was broke but overall it’s a very nice hotel and clean

When we checked in the entire front desk area smelled strongly of Marijuana. When we walked into our room, there was a gatorade bottle on the floor and it appeared someone had been on both beds. The 2nd room we were given there were no sheets on the couch/bed. When we asked they said they did not have any clean bedding available. There were also no clean towels in the bathroom and none available in the entire hotel. At breakfast everything ran out and they did not refill. There was a large dog thumping and barking on the 3rd floor above us until about 1AM. There were only a few staff members who actually showed up to work and all were friendly. I do give them credit for trying.

This hotel did not have any clean towels or soap in the rooms. The receptionist said the washcloths were “on back order”. She said she checked all of the empty room and couldn’t find any towels. Many patrons were complaining that they also had not towels!!

Overall, just a little dirty with minor defects in fixutres, like TV and Kitchen sink. EG, had to hold remote about 6 inches away from cable box to change channels.

Front desk person always on call phone, breakfast not so good.

Everything was fine

Check in took a while because they couldn't figure out the free night we were using. The room was spacious. Bathroom was big, but the soap/ bodywash dispensers were empty. Blackout curtain in the main room didn't work (electronic). A/c in the suite bedroom only cooled room to 74. Door from bedroom to bathroom didn't have a handle, so was difficult to close. TV remote missing battery cover. If this wasn't a free room, i would be REALLY disappointed. Not worth the money for issues we had. Will not stay here again.

The front desk associate was so helpful. She was eager to help me resolve my issues after checkin such as logging into wifi which was not working using the credentials I was provided.

Great. Already booked again. Spacious, comfortable. And Thank you for being so pet friendly. Most places will not allow dogs or have strict weight limits. I have a large dog, but he doesn’t bark, sleeps on the floor, and is as well behaved as a dog guest can be! But many hotels discriminate, allowing small breed, ankle bitting little terrorist dogs only and won’t accommodate my super chill Great Dane. Thank you for not discriminating!!!

Took us extremely amount of time to check-in. There wasn’t anyone at the desk for over 15 min. Asked to email receipt but never received it.