Home2 Suites by Hilton Atlanta Airport West

We normally enjoy our stay at Home2Suites and that is why we chose this hotel. However, this is the worse Home2Suites experience we have ever had. We arrived very late only to find that the bathroom was dirty - hair, bugs, stains on and around the toilet, and toothpaste stains on the faucets as if it hasn't been clean at all. Since it was late, we tried to ignore the grossness and quickly took a shower only to find out that the only 2 towels available were WET but folded up. We weren't sure if it was clean or dirty and had to go to the front desk and asked for new, clean and dry towels. We also had to make another trip to the front desk to get beddings for the pull out couch which was not readily available in the room (like usual). By then, we were tired and exhausted to even make a complaint so we just went to bed. Overall, I do not recommend this hotel at all and will not be returning. The cleanliness of the bathroom was gross and unacceptable.

Had great service. Didn't like that you only get one key. Room smelled bad.

When we arrived, the room was not clean. Hair in the room and shower. Used soap in the shower, and no TP. Electrical outlet hanging out of the wall. Stains on the light switches that resembles dried blood. Smells like cat or dog pee in the room.

The cleanliness

It was a good stay. However, our room smelled of dog pee and the door had to be slammed shut because of misalignment of the door. Staff were nice and friendly. The proximity to stores was very convenient.

Room was filthy upon checkin. Smelled like someone was smoking in the room before us. Bathroom is gross, all cabinets have something splashed on them and dont even look loot they pretended to clean. Front desk staff was nice at checkin though

Two night stay and Mr. Hilton must be rolling in his grave. Upon checkin, our room door was open, lights on, and the TV said welcome Jeff. My name is Larry and though we were in room 216 the TV said Room 206. The toilet seat was like sitting on a slip and slide it was so loose. I repaired it using a butter knife as a screwdriver. Yes, I washed it. Bathroom had mold and hair in the shower, giant cobwebs by the bed, only a half roll of toilet paper, towels that smelled like grease, a rusty lamp, no lid for the ice bucket, cups and fixings for the coffee maker but NO coffee maker, bathroom faucet with an aerator that hasn't been cleaned in a century, entry door was super hard to get closed, and last but not least, there were BOOGERS ON THE WALL. Yup! BOOGERS. Right by the bed. All that combined with the daily car full of the same people (employees?) smoking pot in a car in the lot left me giving this place a rating of DUMP. Lobby area was nice, our room was gross. Pictures below, including the boogers. I can only surmise they have a lazy cleaning staff not doing their jobs at all and a manager who clearly doesn't give a rat's about his/her hotel and how it looks to customers. I wouldn't put my worst enemy up at this hotel.

Aside from missing linens within room, and available linens unavailable. Front Desk personnel was friendly and prompt to checking in. Beds themselves were loud. The stay was an average ok.

The property itself is nice and clean. It just needs more security at night. My vehicle was broken into. The property isn't responsible but at least show more compassion to assist the quest if they need it. Don't remember the young man name that

Room wasn’t clean