Hotel Riu Lupita - All Inclusive

We got this hotel, flight, and transfer for a steal (£1k per person for 2 weeks) so are basing this review on this basis. This was our first time in Mexico - we travel frequently and use our hotels solely as places to sleep and eat. Location: the location of the hotel in Playacar is great from a security and convenience standpoint. There are a handful of shops and restaurants in Playacar, and 5th Avenue is about a 30 minute walk, or a 5 minute ride on the beach shuttle (this stops both ways at the South East entrance to the Playacar resort on the way to/from the beach). Room: The room is laid out like the other Riu hotels we’ve stayed in and is spacious and clean. The beds are on the firm side and the aircon and full sized fridge are somewhat noisy if you’re a light sleeper. As others have reported, the room did feel damp, unsure if this is commonplace given the humidity across the area or if this is a problem specific to this hotel. The walls are very thin, if you have noisy neighbours you will hear everything, we had 3 or 4 nights where people coming back from the numerous on-site events woke us up either banging doors or chatting and smoking on balconies in the early hours. Food/Drink: Though limited offering in comparison to other Rius we’ve visited, the food was decent - neither of us were ill at any point during our visit and the dining areas were clean. It’s probably worth noting that the food offering appears to be tailored to the hotel’s main clientele group - Central and South Americans and if you’re looking for typical ‘British’ dishes, you’re not going to get them. We loved this about the hotel as we travel to experience difference, but appreciate others may have limited palettes! All alcoholic drinks we had felt watered down/lower quality, this didn’t bother us as we didn’t come here to drink. Service: All of the hotel staff we interacted with were polite and professional and were always trying to help if they could. Know what the hotel offers before you book it - this isn’t a big, all singing, all dancing, five star all inclusive with a beachfront location. If this is what you want, the Riu Palace, Playacar, or Yucatan is where you need to stay. If you want somewhere clean, safe, and cheap to sleep and eat then this hotel is for you.

I really had a good time and this was my first international trip and it was wonderful. The staff was helpful and nice. 10/10

I cannot say enough wonderful things about my stay at this hotel in Mexico – it was truly one of the best travel experiences I’ve ever had. From the moment I arrived, I was welcomed with warmth and genuine hospitality that immediately made me feel at home. The property itself is stunning – My room was spotless, spacious, and offered incredible views that made every morning feel magical. The attention to detail was noticeable everywhere, from the décor to the little touches that made my stay extra special. The service was beyond exceptional. Every staff member I encountered went out of their way to ensure I had everything I needed. Whether it was offering local recommendations, arranging activities, or simply checking in to make sure I was comfortable, their dedication to guest satisfaction really stood out. The food was another highlight – absolutely delicious, showcasing the best of local and international cuisine.including. A “kids option” Dining here was a treat in itself, and I looked forward to every meal. On top of all this, the location was perfect – close enough to explore everything I wanted, yet peaceful enough to relax and unwind. Whether lounging by the pool, enjoying the scenery, or heading out for adventures, I felt I had the best of both worlds. The beach was beautiful ! The pool on the beach was maintained & the beach restaurant was great also ! With friendly staff! Not to mention how some water sporting activities were included ! I left with amazing memories and a strong desire to return. If you’re considering a trip to Mexico and want a truly unforgettable hotel experience, this is the place to stay. Highly recommended! Thank you all!

Rooms cleaned everyday :) Entertainment not very good 4get to speak english Older bar staff abrupt ASK 4 ALOCHOL in drinks (there more for the mexicans that hog the bar ) also drinks on menu cud say wots in them ! Pool ,kids kick punch football all over nothing said Quite pool much betta but cud do with an attendent to clean every day now n then ( net) for the leaves n insects in it.. trip to the beach canny chilled as for the sea weed the workers work 100% on it to clean well done. for 2k each not worth it imo i wud not stay again :(

A great holiday! Hotel great! Staff friendly and helpful, food 10/10. Beach beautiful even with all the seaweed staff worked extra hard to keep the beach beautiful. Our 2nd time returning here and will return again. Children and adults loved the activities during the day at the hotel and the beach. Rooms were cleaned everyday and very well done !

Really great holiday! We went with our family and the kids loved it and so did the adults. The food is great- make sure you go to the steak house too! The shuttle bus is really handy too . Really clean and the staff are really attentive

Riu Lupita is very far from the beach and their beach area is small and noisy, located in between 2 water sports rentals places with polluted air and water. Very loud music from 3 different sources at the same time. Water in the sea is moody and brown like coffee in colour, the most disgusting I’ve seen. Hotel management not willing to compensate and make their visitors happy, they don’t seem to care so I will not go back to a Riu resort in future. A lot of commercial people walking around all the time trying to sell you something, they really don’t care about you having a relaxing time, all they want is all your money. Food is tasteless and super basic, lots of junk food. Not a Caribbean vibe at all

Food choices were horrible! Check in was great, thereafter was horrible! Wait staff could not understand English. The only waitstaff was great were Delfino and Santos at the bar. Everyone else was not great! Our anniversary ended up horribly due to us not being accommodated for the restaurant. We kept trying to make a reservation but were told we couldn’t and then when we tried to get food, was told we needed a reservation! Our first experience at a RIU resort was not great at all!

Food choices wasnt that good.

This is not your typical RIU, it presents like a RIU however there are limitations. The White Party at the Tequila is fun but you cant eat there. The food at the resort is solid and there is a variety. The RIU team work their butts off and are pleasant about it. The gym is small but has free weights, treadmills, and universal gym enough to have a solid workout it opens at 0700 but the door isnt locked. The two pool(the kids pool wasnt opened when we were there) the quiet pool is exactly that quiet. the main pool is busy but not crazy. The coffee at the bar is great and Sandra is a rock star. The activities are cute however the beach volleyball is not on sand wear shoes or sandals but the animation team does their best to get everyone involved. The shuttle to the beach is short about 12 minutes and the bus stop as the entrance to Playa Del Carmen if you want to walk around. the steakhouse is also at the beach club it was ok but not wow steak. The beach is small and you are next to the other RIUs but you cant access them, this was disappointing. if you like to walk there are many places to walk to I walked for coffee every morning and also found a sports bar called the Admiral which was walking distance