Catalonia Punta Cana - All Inclusive

El hotel es excelente en todos sus aspectos, el personal es muy bueno, los únicos bandidos son los que trabajan para el exclusive traveler club, te engañan y te mienten para venderte la membresía, mucho cuidado, se puede encontrar más barato en la página web on line

Biscaria mekorarcla oarte del entretenimientos en el loby siempre fueron bailes

Very nice property I just wish they opened the restaurant for a longer time you can barely get a reservation for a food place to eat.

fuimos un grupo de 19 personas , las habitaciones estaban limpias, buena atención del personal, buena comida en los restaurants. lo único que la playa tenia salgas y no se podían usar.

Rooms need updates asap ! Toilets are clo

Bien

Everything is ok.

This rating does not reflect the food or pool area or beach - they were all good and beautiful. Said that, once we went to resort and was checked into our room, soon as we went to the room we found bed bugs. On this Expedia SUCKED and did NOT make us feel safe at all. Expedia customer service and a supervisor named Luis literally told me unless I can find more and PROVE that its an "infestation" they cannot do anything about it. The resort said its a baby cockroach (does that make it any better!?) Make that make sense back to what Expedia said, if there is ONE thrs 1000x more! I have 4 kids (16, 7 ,5 and a infant, AN INFANT) and I was pretty much told I had to suck it up. The resort changed our room, and it was cleaner for sure so that is much appreciated but it took foreverrrrrr for us to get into the second room. Think after so much traveling (connecting flights and all) sitting in the lobby for two hours with hungry overheated children. the resort for the money is nice, but customer service does lack, when i order room service for food one time the food didnt even come. One time I asked for towels, it took 1.5 hours to receive them. The QR code to book reservations never worked and had to go to guest services each time for everything, the press "0" for help was not very helpful at ALL. Positive note - If everyone ignores my input and still books, book for the Japanese and Italian restaurant. Both places food was yum. Try the creperie on the beach. and pool was amazing!

The staff overall was very nice, they peovide all you can eat buffet and the restaurants that you have to reserve ahead of time. However the room we stayed in was a different story. The room had mold and items that were broken. Very dusty vents and a sink that was clogged. The mini fridge was not working so all oir drinks were warm.We did bring it up to msnagement in hopes they fix it but they nevef came to our room. Hopefully they fix it for their next client.

Me encantó, buena ubicación y excelente servicio y comida