Catalonia Punta Cana - All Inclusive

Es una experiencia muy buena todo muy lindo, limpio, las habitaciones súper limpias y muy cómodas, la comida excelentes en el buffet prácticamente todo el día tienen comida, y en los restaurantes muy buenas también, la piscina estupenda, la playa tenía sargazo pero es la te potada de estos meses de Junio, Julio y agosto pero el hotel limpia y todo está bello. la atención de los empleados súper buena, son amables, tienen muchísima empatía con las personas, para mí todo estuvo Genial. 10 de 10.

El staff ofrece pobre servicio al cliente, no saben contestar a nada, no ofrecen información relevante. La comida es de pésima calidad y sabor, no había room service, el cuarto pésimas condiciones, la cama extra mega dura y las sábanas igual. Fui al área de la playa y no eran ni las 6pm y en ninguno de spots para o entender bebidas me sirvieron ni tan siquiera agua por que estaban y que a punto de cerrar y no eran ni las 6:oopm En la noche el ruido es espantoso para dormir. Hay vendedores por todas partes hostigando a los clientes. El check out fue otro dolor de cabeza. Definitivamente no volvería ni lo recomiendo a nadie.

It was okay but they never served in the buffet meat steak chicken nuggets, and hamburger the selection was very limited

I loved the grounds of the property. It was very well kept. However when you pay for a specific room do NOT expect to get that room. This resort is SO overbooked they expect to place you in a room the first night offer you the room you paid for the second night move around throughout 30 buildings. The front desk is not always pleasant and accommodating. It took us at least an entire full day from our week stay to sort the issues we had. From the room change (with children) false promises for an upgrade for an inconvenience, AC not working properly the ENITRE week it took a week to get to the desired temp, our room fridge did not work , lights were blown out, the bathrooms are alright but not entirely cleaned to our expectation on cleanliness, a lot of the workers there were rude until you tip them US dollars then you get the service you paid for AFTER! however the food servers, and bar workers are exceptional and SO kind. READ and RESEARCH A LOT before booking. The beaches were not swimmable due to the extensive seaweed (which ok is out of their control) You cannot sit in peace on the beach without being harassed to get your hair done or do an excursion and when you arrive it is great but then you have the resort workers hounding you to do a tour on the exclusive unaffordable side of the resort ALL WEEK!!!

Very nice people food was ok at times most of the time was really good

Nice resort

I stayed for 5 nights and the experience was not great. There night club had no AC the areas around the bar no AC the area where u wait to go to the airport no AC. Its was super hot. Unbearable. I also saw roaches in the buffet area. The kids game area hot no AC. My room service never came to fix TV and Safe box. The place is beautiful but just be prepared to be hot super hot. The show are not great. In this hotel your very limited basically you are on there schedule. I'm not writing this review out of anger because staff was very nice. Im just giving my experience.

Great service and facilities excellent supply of drinking water coffee etc and response to service

Great stay. Highly recommend

Staff was very friendly and helpful. Nice people everywhere in the resort.