Hotel Martino Spa and Resort

This was a nice place to stay, and was close to every place we needed to be

All good

It is an average hotel. I actually expected more. Some employees tread you really nice and some others not so much. We went on new years Eve and we wanted to skip the dinner package. However we ordered something around 7ish p.m. the pizza promo. The person in charge was very rude to my gf and shut down the phone without asking anything other than the room number for billing porpuses. I know the feeling of pressure but I don't think it will justify being rude to a customer. We end up calling uberEats and spend less than the hotel restaurant price. To summarize our experience. The place is kinda nice. Most of the employees are decent but if we ever go again. I will either order UberEats or just bring my own food.

This place is done in authentic classic Italian style, right down to the bidet and old fashioned Italian toilets. It all seems to be well maintained, considering the current state of the world. Would love to go back, spend more time, sample the food, and enjoy relaxing. The staff was very accommodating, considering that we came in late, and were in a rush to get to our room and sleep. It is a huge lovely property. I read reviews that criticized it for being dated. Of course it is dated!!! The hand crafted interior cannot be updated. If you want 21st century, stay at the Hyatt. If you want classic elegance, stay here!

The front desk staff was very nice, the rooms use a regular key so it’s a bit disappointing to take the key to everywhere, the Italian restaurant serves excellent food , the pool was very clean, but my complaint is that the staff doesn’t wear their face masks properly, and the maid came by for the room service but she didn’t wear the face mask at all. The spa was great! We really enjoy it !

We were here a few years ago and found the Martino perfect for us. That trip we took some local tours to the Paos Valley and San Jose. It is close to the airport, easy to find by car and close to most major roads in Costa Rica. Room was spacious, all done in natural wood. I do not get the negative reviews. It is extremely clean, beautiful pool, wonderful staff, budget friendly and a lovely breakfast with fruit, juices and hot breakfast of your choice cooked to order. It's not the great resort you may have in mind, more of a great boutique hotel for a short stay. I'll be back.

This place is very nice and the staff is super helpful. The facility is slightly too old and some of them are not working quite well. But it's clean and safe.

While we are not people to need the fanciest 5star hotel ratings, we found that this hotel just felt old and run-down. You could tell that in it's prime it was a beautiful place, had many amenities, and was probably one of the best places to stay. Now, the only bar that was open was the one in the restaurant, all of the others were closed and unused (including the pool bar), the casino that it once had was gone, the grounds maintenance was left go, and the rooms have not been updated in ages. The staff that we encountered (very few) were friendly and the room was clean. The woodwork in the hotel was beautiful and all hand carved. The restaurant (Italian food) was very expensive and had few choices. The included breakfast was good, a selection of fruit, bread, and eggs made to order. It worked fine for staying the one night we were there while traveling, but I would not stay there for any more than just a sleep & move on.

This hotel is so falsely advertised it's disturbing and the entire property looks to be in disrepair . the first room we booked in the villa was Dark, old musty and dusty smelled like an antique shop so we had to request another option. Ths second room option we saw was upstairs in the villa Had only one old queen size bed in a room with no air-conditioning and in the room that had the air conditioning next to it was an old dirty couch that pulled out into a bed and only had one uncovered piece of foam as a mattress. My daughter saw the foam and said Mommy I can't sleep on that . Finally they said they had a room in a newer building yet it had no decorations no toiletries old bedding dirty walls in the bathroom and old uncomfortable beds. Their website & Name suggest a luxurious Spa that only has one maybe two practitioners working at any given point in time. Still the spa is the nicest part of the entire property ... yet even there the equipment they are using to do manicures and pedicures look old with dirty cushions and looks like it was handmade 40 years ago.. We called to book services weeks prior to our arrival and they told us we needed to wait until our arrival.. then when we arrived and tried to book our services they told us they were booked up for the day and so when we tried to book the next day we had to wait all day to find out if they could get a practitioner to come. Then By dinner time they told us they could do a couples massage as well as manicures and pedicures for my family Yet when our massage rolled around they only had one massage therapist and one other practitioner doing manicures and pedicures available and so we had to get our massage services done separately while the other practitioner there did manicures and pedicures .. though the two girls working were absolutely wonderful I feel like they are struggling in a spa with no support from a business that looks like it could be going out of business any day now. Their web site touts four bars but actually only has one working bar and sever and several abandoned spaces that look like they once were bars. The property has a room with a neon sign that says casino that is only used as a church on Sundays and several other event buildings that are empty and have been abandoned and look like they have not been used in years. The website also says there are shops on the property which is not true only a boarded up building that says art studio. There is no gift shop only display cases along the walls with sparsely added items for sale. Everything about this hotel is falsely advertised and looks as though it might have been nice in its heyday possibly 50 years ago. Though now it looks like it's aging rapidly and is understaffed and not cared for as it once was.

The wonderful restaurant staff is one of the main reasons we return to Hotel Martino. William, Onesimo, Jean Paul, and Dixon, are unfailingly polite, friendly, dignified, and responsive. Top notch. Also, the grounds and pool area are beautiful and lush with vegetation. The rooms are large and airy, with carved wood doors and woodwork.