InterContinental Suites Hotel Cleveland by IHG

Very nice stay in new remodels seventh floor stood in the last room two windows very nice

The location of this hotel is great for visitors and patients to the Cleveland Clinic. My room was spacious, well furnished and comfortable. The staff were welcoming, efficient and very helpful. I felt highly valued. The two reasons I can’t give the highest rating are that the room lighting was a little dim and more importantly there were insufficient electrical outlets in the area around the bed and desk and all of the USB ports were the old USB-A sort. I got help from the front desk to lend me a USB-A to USB-C cable that salvaged the situation. All the problems could be fixed by quite minor updates.

My stay was very enjoyable. The suite was very nice. Housekeeping was excellent as well as maintenance, restaurant servers, valet and concierge, and front desk personnel. . Everyone went out of their way to accommodate and assist, always with a smile. I would stay there again.

I recently stayed at the Hotel InterContinental and had a mixed experience. Positive Aspects Location: The hotel's position is excellent, making it convenient for visiting nearby attractions and dining options. Staff: The people working here are friendly and accommodating, always willing to assist with any inquiries or requests. Areas for Improvement However, my experience was marred by cleanliness issues. The rooms need more attention. During both my recent stay and a previous visit, I noticed that the door frames and walls were consistently dirty. While housekeeping did change the bed linens, they seemed to overlook the overall cleanliness of the room, especially the walls and door frames. If the hotel were to address these housekeeping concerns, it could significantly enhance the guest experience. I hope to see improvements in this area on my next visit.

Loved our room #713 and the food was Good. Loved the happy hour food and drink too. Staff was very friendly. It was a great escape for my wife and I from our son’s surgery at Cleveland Clinic. Still close to be able to come and go! The shuttle was fantastic on the one rainy day too!!

Nice location conveniently located walking distance from Cleveland Clinic. Nice bar and restaurant with a surprisingly good breakfast buffet. Suites have microwave and refrigerator.

My first impression was that this hotel was quiet and calm. With the restaurant and bar a bit set off from the lobby it felt tranquil. We stayed the night before several tests were to be done at the Cleveland Clinic and appreciated the atmosphere. We ate dinner at the restaurant; I had the shrimp taco appetizer and it was excellent. My husband ordered the wings appetizer. I also had the breakfast buffet. I arrived about 10 minutes before breakfast hours ended. I was informed of that but chose it anyway. It was still well stocked and the hot foods were hot and the cold foods were cold. Service was very good in the restaurant both times. I thought the arrangement of the suite was good. The toilet and shower area were separate from the sink. It was was in a good sized area that opened to both the living area and the bedroom. The closet is in this area which I think serves as a dressing room. We used the coffee make for cups of coffee. There was regular and decaf. The hospital shuttle starts very very early and runs late into the night I would strongly recommend this hotel and we will stay there for our next trip to the Clinic.

I had a wonderful experience at the Intercontinental. I did an overnight stay because I had an early appointment at Cleveland Clinic. I had a fabulous dinner at the restaurant. Waitress was great and friendly and kept up with our drinks. Chef Derrick knows how to cook a meal. I gave my overall experience 4 stars because the rooms are in need of a remodel. Rooms should have walk-in showers and lazy boy chairs in the room for comfort. This should be an automatic since the hotel is on a hospital campus and most people stay at the hotel either have an appointment or procedure at Cleveland Clinic

The staff is incredible from the front staff to the valet. They all made the stay easier. The room we were in was so comfortable. We will only stay here during our future visits.

My stay was in association with a procedure that I needed to have at the Cleveland Clinic. During our stay I needed to extend our stay due to our hospitalization. So, my family needed to pack up our belongings and so we could head home when I was released. The person working the front desk -- Carlie Zielinski helped us process the extended stay. I needed to contact her after i arrived home and noticed some things didn't get packed by my family. She has made arrangements for them to be shipped to my house. In both cases I believe that Carlie went above and beyond to make our stay a very good one.