Vale Resort

Clean, welcoming, stunning food and outstanding view from our balcony. Staff were very friendly and we can't wait to return

Lovely room and facilities.

Amazing facilities

Rooms are extremely basic, needs an urgent update. Uncomfortable beds, mattress and pillows. Very bare rooms and bathroom. Could do with some sprucing up

Nice room, good breakfast, stayed for a golf trip-tough course.Spa looked good but did not use

No fridge in room to keep drinks cool overnight

Not really one for writing review’s but was very impressed with my weekends stay. Positives Great room size with lovely bathroom and power shower. The food was great, golf trips with large groups of blokes is normally small amounts of food for dinner, it was great to have choice and be able to get what you want buffet style. Same for breakfast so much choice. And good quality. The staff work really hard you can see this. Negatives Service at bar way too slow, needs more staff and a bit more urgency, this was a big talking point with group. Drinks like most golf resorts too expensive. Check in was very slow, need a faster better system on group bookings it’s too time consuming and manual. Thank you.

Attending wedding at Hensol Castle. Shuttle service between was excellent drivers were great characters had an amazing day and night at Hensol. It is truly beautiful inside and out. The Vale rooms were huge and the comfiest bed I think Ive ever slept in! Could do with USB ports but otherwise had everything. Expensive but a very nice treat and attending the wedding of our lovely friends daughter with our great friends was priceless.

The setting and surroundings of the hotel and facilities. Free access to swimming pool, gym etc. Checking in online. The room was excellent, breakfast, again lots of choices. The cafe bar nice for meeting friends. The staff were very professional, friendly and helpful in making your stay very relaxing and enjoyable.

Welcoming and clean

To get to the pool you have to walk through a bar and a gym

Arrived for the 50th schools rugby anniversary dinner. Got to the room, which seemed very pleasant. However tv was constantly flickering and virtually unwatchable - almost like refresh sends were wrong but checked theatre and settings were correct. Meal was a big letdown. Main meal was meant to be chicken, roasted parsnips, carrots, green beans and potatoes. OK we got the potatoes and chicken but the veg turned out to be a mulch of leek and spinach. It was almost like they had forgotten to cook the veg and hurried some quick cooking veg together. Breakfast was very nice but 3 of the 4 coffee machines weren’t vending correctly. For a 4 star hotel that hosts international rugby and football players and also boasts 2 international standard golf courses, the hotel itself is very disappointing and is in dire need of an overhaul as it’s very ‘tired’.