Vale Resort

Stayed at The Vale for one night. Unfortunately, our initial room was dirty, and after reporting this we were moved to another room which was also not clean. We requested a refund due to the condition of the rooms, but were only offered a discounted stay and later a complimentary future stay. After explaining that we live a considerable distance away and would prefer a refund rather than another stay, we were disappointed that a satisfactory resolution could not be reached. The facilities appear to be well presented, although we did not have the opportunity to use them. Overall, this was a disappointing experience, and based on our stay, I would not recommend the hotel for an overnight visit.

Spa and hotel was great. Food was amazing! Shame you have rubbish wine glasses instead of the thick rimmed ones you provided. When we seen the thinner better glasses in the restaurant you were unwilling to let us use those, despite us spending over £100 for 2 bottles of wine. Also pillows were lumpy

The spacious room. The facilities were excellent, the staff were helpful and friendly.

Only one thing we didn't like was the cost of the food, it was quite expensive.

Lovely big room with amazing views over the golf course. Had a big balcony which unfortunately we could not use due to the rain. Bathroom was huge. Big comfy bed and sofa area. We had room service which was quick, and ate in the restaurant which was pricey but the food was great.

The bath leaked, but reported to reception.