Extended Stay America Suites - Indianapolis - Castleton

The front desk staff were very helpful. They went above and beyond to get us a first floor king room, even checking to make it was clean and ready before we went to the room.

The parking lot at night did not feel safe. Also, our room, while nice and cold, felt “damp”. Almost like there needed to be a humidifier used.

Location

Worn linen and bedding, TV stations not accessible, front door after hours access broken.

First room had dirty dishes in sink and towels on bathroom floor

Absolutely nothing went to check in last night and they told me my room had been canceled and I was not even notified until I went to the front desk to check in. Extremely disappointed on in the experience.

I had no idea I was turned down and I better not be getting charged for that night because they would not give me a room

It was a standard extended stay property. Nothing extraordinary, but was clean(ish) and did the trick. I'd stay here again. Much better/safer than some extended stays I've been at. Front Desk Staff was VERY friendly and helpful

My daughter and I were in the area for a concert, and we needed a hotel that had a kitchenette. The price for the weekend was within our budget. However, I would have gladly paid more for a clean place to stay. The carpets were filthy. Our feet were black after walking across it a few times. There was gum stuck on the lighting fixture next to the bed. There was a 1" gap in the window that I had to fill with paper towels to keep some of the heat/humidity out of the room. There was sticky/stained spots on the cabinets, walls, and appliances. The bathroom had black hairs on the walls, counters, and in the bathtub. The tv didn't work very well and only got local channels. There were dirty lines and clothes in the drawer of the bureau. I think the only clean (albeit stained) thing in the room were the linens.

Close to the venue

Smell. Not clean. Run down.

Cost effective and decent. Customer service was decent, but understaffed as one. person was at the guest relations, laundry, vacuuming and more. They had rooms but looks like restricted to help customer needs to upgrade. We did not chose it for breakfast reason as they don't have much options and they are upfront on it, which is good.

Only good thing it was close to most shops

The rooms were dirty shower curtains had mold capped on it the fridge smelled like something had died in it towels were dirty