Extended Stay America Suites - Indianapolis - Castleton

It was a two day stay for family. It was within 2 miles of my destination so vet convenient as well as close to shopping. A little noisy being next a Lowe’s with truck coming in and out at night but otherwise ok. Chose it for the kitchenette and price. Need better linen.

Clogged toilets Room wasn’t cleaned at all just new towels In bathroom but someone’s pubic hairs was all over toilet and in shower. Urine stains around toilet seat Had to visit the front desk for plunger for toilet more than 3 times. Toilet wouldn’t flush and it just had urine in it. Guy at front desk stated the only had 1 plunger in the entire building. Had to go buy bleach and other cleaning products to clean the room myself. Staff was ok tho no issues with them and their customer service. This location isn’t like the other extended stays I have booked at, the was the worse experience I’ve ever had staying at a hotel!!

It was very clean and was a good price. The breakfast items at the breakfast bar was really good.

The staff at the front desk when I was checking out was basically not there. Had to call on a phone to get their attention but they never answered so I had to just leave my room key and leave. Staff needs to be more present.

Chris was amazing! So helpful, empathetic, understanding and kind. Definitely reflects in the rest of the staff. All staff members I encountered were nothing but exceptional!

I’ll be back

The location

We got in late and the lady said if we would have came in 30 mins later we won’t of had a room. Even though we reserved a room it’s first come first served. So we got the last room which wasn’t what I booked. It was a smoking room which I’m allergic to and it stunk. Wasn’t clean but it’s all they had so we dealt with it. The continental breakfast wasn’t a that it was just coffee and a muffin.

Roach, terrible rooms, not clean, rooms smell like dogs