Auberge Vancouver Hotel

We stayed here for 3 nights. I had booked for 2 nights with agoda but my boyfriend last minute decided to book a 3rd night. We couldn't find a room with agoda so he booked igotel. When we went to book in the booking was there was for our 2 nights with agoda but we were informed that igotel cancelled our booking for the 3 night. We were never informed of this and had paid for it. Disaster this was during the world cup so we knew finding a hotel last minute would be impossible. The receptionist told us they had a room but it was $500 for the night. Shortly after she rang our hotel room and said given the circumstances if we could not get the booking rectified by our hotel operator she would give it to us for $340. After two days of back and forth with igotel they eventually rebooked our room and all was sorted. However I will not forget the extremely generous offer of giving us a room at such a reduced rate. The kindness of the staff was just unbelievable and made what could have been a very stressful time much easier to navigate. The room was also beautiful so spacious and clean. It's in an extremely central location but so quite with no street noise. Would highly recommend this hotel

Lage, Grösse der Zimmer, Aussicht, Personal und speziell das Hallenbad

Conveniently located clean

I asked for an extra pillow and a person was sent up to my room to see exactly why I needed an extra pillow . I was like what! I just need an extra pillow to sleep I thought it was so unnecessary. I have stayed in lesser hotels with no questions.

Location and cleanliness

None

L’emplacement est extra, les chambres sont lumineuses et spacieux avec une belle vue.

Location

Air conditioning was making loud noises

Location

Only 1 lift working

Die Lage ist sehr gut, nur wenige Minuten und man ist am Anlagesteg der Wasserflugzeuge. Wir hatten ein sehr grosses Zimmer (Executive suite) , mit wunderbarem Blick. Alles sehr sauber!