Hilton Garden Inn Phoenix Airport

The breakfast was extremely disappointing. There was a bowl of melon and a dish of scrambled eggs - which who knows how long they had been sitting there.

See above regarding breakfast. Also, bartender needs to learn how to make a basic margarita.

Extreme dissatisfaction with the customer service at this hotel. We attempted to contact the front desk by phone five separate times, and not once was our call answered. I hope the hotel will address these communication issues to improve the experience for future guests.

The rooms were so clean and comfortable, and quiet—we had a great stay. Gloria, who checked us in about an hour and a half early, was incredibly kind and had such a positive attitude. She gave us great recommendations and truly made my wife happy. Every time my wife came downstairs, Gloria was there to talk with her, which really made our stay special. She recommended the bar, which was amazing. If you stay here, definitely try the food—the cook did a great job as well. Overall, we will absolutely be back and hope Gloria and the cook are still there when we return.

Stay at the Hilton Phoenix Airport and avoid this location! Unfortunately, this hotel operates under its own rules and Hilton does not regulate them. Discriminatory practices were experienced and requiring information to be emailed to them without any policy to secure that information. Very bad experience with a fully paid reservation and a card on file, no actual policy or proof anything was required other than an ID (which was presented). The owner stated they do not have any security or policies related to how they handle sensitive information and told me I need to work with Hilton because they are a franchise.

It was comfortable and the staff were very friendly and helpful

It had what I needed for a night when my flight was cancelled and I had to stay over to wait till the next day.

Lovely and clean, friendly staff - they very kindly checked me into my room early. I would definitely go back.