Metro Tempe Extended Stay

Comfortable aparthotel, except it is really dirty. We arrived late so didn’t have the energy to complain but the sheets on the sofa bed had stains and dirt on it. It was evident they hadn’t been washed in a long time. The floor on the elevators was filthy. We had a relatively comfortable sleep but got out of there as soon as we could the next morning.

They Didn’t let us know deposit is required and bathroom needs refurbishing pool needs to be cleaned

Room had been broken into Door was infirm Smelled from cigarettes Floor was dirty Bed a Mess I had a panic attack called and emailed a cancellation No one from the apartment or hotels .com ever followed up with me Oh yea that was after my house burnt down

Need remolding Something about having long-term tenants, didn’t make it feel safe. People hanging out in parking lot. Just odd/weird feeling.

The room was good sized. It had all the conveniences needed for a longer term stay. My biggest complaint was the noise. We were on the end of the building next to the freeway and the traffic was loud all night.

👍

Old and unkept. Had bugs in the bathtub

The neighborhood was super sketchy. The property was filthy, the remote control's batteries were missing, and the furniture was in terrible shape. The door would hardly lock and looked like it had been kicked in before. There were bugs in the apartment, and the microwave made a lot of noise when it was in use.

We were excited about our two night stay here in this rental apartment...but on arrival, we were disappointed. We had no difficulty getting into the building, but it felt more like a hostel with the noise coming from other apartments and some 'interesting' odors. Then, we opened the door to our room and were overwhelmed with the smell of cigarette smoke...as if someone had just smoked a pack of cigarettes and left just before we arrived. We opened the windows to try to air it out with no success. Then, we found that someone had used the toilet and not flushed it...and the kitchen sink still had food standing in the drain. We called the customer service number provided and told her of situation. We were advised there were no other rooms available to move to. We decided to go ahead and get a nights rest. We left the windows partially open, and turned on the ventilation fans, despite the loud traffic noise all night. Unfortunately, the odor was so bad we barely got any rest as we were constantly sneezing or blowing our noses all night long. The next morning I went to desk and advised we were leaving early and wanted a refund for our unused night...she advised I had to go through hotels.com for refund. I immediately contacted hotels.com and was advised they would get authorization from manager on Monday for refund. It is now almost 30 days later and still no refund. Will never stay here again!!

The room was a comfortable size, but the AC doesn’t work. We were not able to get it to turn on. Went to the front office but no one was there, the office was closed after 5pm. No luck with trying to find help. This hotel is in Tempe, AZ, so the temperature was 97 degrees Fahrenheit. Not pleasant!