Americas Best Value Inn Downtown Houston

Excellent location

Was no power and it took a while to restore it .

There was no line, but check-in took forever. Then the first room we were assigned was pretty darn bad... the bathroom door wouldn't close, the phone didn't work, the floor seemed dirty, the bathroom was really run down (didn't even have a tp holder). Due to the bathroom door issue, we asked for a different room. The only other clean room was a double instead of a king, but we accepted it and it was a little better. The desk agent insisted I needed to go to the desk to check out in the morning for some reason, even though I just handed him the keys and did nothing else. I asked if there was coffee brewed, and he said yes and pointed to it... but the dispenser just had water in it. Meh.

The local area of places to dine

The room smelled heavily with smoke and I'm allergic to it. Had bad allergies

Easy and clean

Just dirty

Fair

It was after a huge storm when I arrived, the hotel was in total darkness. The surrounding areas was hit by a power outage. The staff said they don't know when power will be restored so they said, if don't check in I could request for a full refund from Hotel.com ( I book thru them). Hotel.com contacted Americas Best Value Inn a couple of times but they refused to grant the refund. What a scam !!!! I'm $100 out of pocket. Seriously, you can't expect a guest to still check in when your establishment don't have power.

Staff was friendly and to the ready to accommodate. The room was not as expected but did well enough to do what was needed and of use.

The room could be worked on and could be fixed to expectations.