La Quinta Inn & Suites by Wyndham The Woodlands/Spring

Nothing specific. Overall content.

The manager was professional but not particularly friendly. At checkout, when I let her know my room did not have a hairdryer, she iinformed me I should have asked for one. It was late when I showered and was in my PJs so I did not want to have to dress to answer the door. The room was very nice, actually a suite with an efficiency kitchen. It was clean and comfortable. The bed did not have a spread or blanket, just 2 sheets. There was no such article in the room so I was a little cool during the night but I just turned the AC off and was OK. I would stay there again since I know what to expect next time.

Checkin was easy, charged more than what my balance was when I booked the room. They had no blankets, what they had for blankets were what looked like a little thicker than a flat sheet. If I book here again, I will be bringing a couple of blankets from home. No phone in room to be able to contact front desk.

There were several things that I was disappointed in. There was no hair dryer and only enough cofffee for a single serving. Most iimportantly there was no hair dryer and this was the first time I'd been in a hotel in years where a hair dryer was not provided which is why I didn't bring one. The couple we were traveling with made the same comment when we were checking out.

Overall feel was “dirty”. The entire 2nd floor smelled sooo strong of burning incense. Very low shower water pressure.

Let me start with the staff were very nice and helpful. We went to the front desk to buy some detergent for the washing machine, they pulled out a ziploc bag from the back office. Selling them for $1 a pod. We asked for more towels from the front desk because we have 5 people in the room and only given 2. They told us to bring them the wet ones to trade out, I said no we only have 2 for 5 people. They then verified and made note that they gave us more towels. Unsure why they are being so weird about it. For the room, we turned on the A/C and heater and it does not turn off ever, you manually have to, even if you set it to a certain temp it will never stop running. The gym was terrible. The cable machines were all broken, there was a free weight rack with no weights, and none of the cardio equipment worked. It all would error out. There was very large pieces or wall paper peeling away from the windows in the dining area.

Al llegar a las 12:30 am me dieron un cuarto en el segundo piso y no abría la puerta, había bolsas de basura en los pasillos y se escucho que tenían un perro en uno de los cuartos. Pedí al recepcionista que me diera un cuarto en el primer piso. Accedió con mucha amabilidad y el segundo cuarto tenía Mal olor, las sabanas sucias, el baño sucio, la regadera tenía cabellos en la coladera. Dejaron un jabón para bañarse sucio. En realidad no pudimos dormir mis hijas y yo. Por la mañana le informe a la recepción del mal estado del cuarto y tenía reservado para 2 noches. Me fui a buscar en otro lugar . La recepcionista se porto muy amable y no me cobro las pocas horas que ni siquiera dormimos de lo mal que se encuentran las habitaciones. No lo recomiendo.

Personnel were not friendly or helpful. If you have a dog, please clean up after going outside. Others have not and staff doesn't seem to care.

Bathroom exhaust did not work. Water damage resulted from prolonged exposure to high humidity. Sheets were so used that that the weaving had warn out. Hair dryer was broken of of the wall. Air conditioner next to bed was very loud. Television service was unavailable for two days. Door could not be unlocked by staff for over 30 minutes due to internal security lock getting snagged. I have pictures that I would love to share.

Clean stay with not one issue on the visit. Parking is limited depending when you get in for the night, but I enjoyed not having to bug the staff for any problems. I was able to check in efficiently a few minutes before 3, the room was thoroughly cleaned though the air could've been turned on to help have a more comfy temp upon arrival. Literally one of the best hotel stays in a long time.