Graduate by Hilton Seattle

Nice room, pleasant staff

I usually like this hotel a lot. The rooftop bar is great. But the shower was not working in my room. I tried multiple times and it wouldn’t start. I spoke to the front desk if they could give me a credit or partial refund since I couldn’t shower. They said they couldn’t but promised would have the manager call me that day to see wha they could do. They never called me to follow up. Very frustrating.

The pictures of the hotel online are far nicer than what you see in person. The person that checked us in offered no information about our stay such as how to get wifi, the restaurant onsite, the cafe, nothing. Basically said here’s your key. The restaurant menu is extremely limited and there wasn’t anything appealing to us. The room decor was strange. There was no microwave, refrigerator or coffee pot, and no fan in the bathroom. Parking is valet only unless you can park on the street, which is very limited. The building is old and has an odor. I expected more for over $200 a night.

It was like a hostel or a stay at your grandparent's spare bedroom.

It was in a pretty bad neighborhood… They kept the outer doors locked at all times

Help with getting room situation fixed.

Funky decor in my room. Lots of dining nearby. Slow elevators and no fridge in the room.

Stay was good, but I reserved a King room and they changed it to a queen room. They overbooked us and kicked us off because we used Hotels.com. Overall clean room, bottles of shampoo etc were empty.