Hilton Garden Inn Hoffman Estates

This 2-star review is NOT indicative of the staff/management. The people I met during this stay were great especially the lady who runs the breakfast area. This review is concerning the ownership and the Food & Beverage policies for the Diamond/Gold members. To tell me I cannot order anything I want from the breakfast menu is asinine! I should be able to use my Hilton Benefit however I want. And to NOT have a mechanism in place to be able to purchase a continental breakfast (bagel, toast, etc.) should not be allowed by Hilton! Go to Jewel and get some $.99 cent bagels!! The road noise is a legitimate concern if you stay here. Although our first time here, I would recommend bringing a fan for white noise (or just use your phone and go to youtube, tons of white noise videos/sounds) and/or stay in odd numbered rooms.

Great Breakfast Service Lynn was super friendly and made my day start off with a smile. The Ham & Cheese scrambled eggs were delicious.

Bravo to whom brought Lynn onboard the Garden Inn. What a wonderful experience from a Lovely person. She is so dedicated to provide a comforting experience before we tackle a busy rainy day.

My stay was enhanced because of the excellent assistance I was given by Alyssa Davis at the front desk. I have a disability due to a form of Muscular Dystrophy.Alyssa got a luggage cart helping unload my luggage, taking up to my room and removing all from the cart. Plus when I was leaving I had forgotten my jacket and she went back to my room and brought it to me. I also received excellent help from Javier and Cesar on separate occasions bringing a cart to my room helping load it and then taking it to my Equinox and putting it all into my vehicle. I really appreciated this help from all of them, especially Alyssa as I’m dealing with the death of a son in law this past week and still rehabbing from my third hip replacement surgery since May 2023. I have two more extended stays coming up this week and another in a month or less & look forward to the same excellent service. There were others that also helped but I didn’t get their names. Alyssa went above and beyond to help me both times that I had arrived. Bill C.

The reason I chose this hotel was the price, and as they say: You get what you pay for. Overall, it was an okay hotel, close to I-90 highway, restaurants, and some shops were near by as well. The lobby was well-kept and inviting, and the elevators were clean. The reason for three stars was because the hallways were littered with trash from hotel members, there was loud highway noises at night, and the breakfast buffet is not worth the $16.00 price tag. The trash in the hallways is something a hotel should never allow because it is not welcoming to others, plus it invites bugs and rodents. The loud noises from the highway are not the hotel's fault, but it made our stay not as pleasant. And the breakfast was simply not worth the $16.00 per person. Fruit loops and a muffin with almond milk are not worth that price. It is worth acknowledging that they did have eggs, fruit, and sausage in the buffet, but we were not made aware that they could make-to-order items like: waffles, omelettes, etc. If we had known that these things could be ordered then we would not have had a problem with the price. My suggestion: make it well known that breakfast is not automatically included in your stay and be sure to advise that the breakfast team can make items like: waffles, pancakes, and omelettes. One last thing to note: please fix your bathroom and entry doors. Our bathroom was clearly needed an adjustment as was our entry hotel door. Overall, I got what I paid for- but I will not always consider the lowest price again.

Lovely place! Got it for under $100 including taxes and fees. Lynn at breakfast was especially kind.

Rooms were nice

I didn’t like the fact when we got there was a garbage bag by our door and wasn’t picked up until I said something loud and staff heard the next day right before I was going to check out of my room

We had a two night stay— when we came back for the 2nd night, there was an off smell in our room. Rob from the front desk was amazing and moved us to another room immediately, even bringing up a cart and new keycards for us. Cozy clean and quiet. The breakfast wait staff was also awesome.