Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive

La actitud de todo el personal que estaban trabajando 2 turno

No cuentan con protocolos de seguridad, no fueron empaticos con la situación de los acontecimientos del 22 de febrero

The best part of this resort was the staff, they were kind, helpful and attentive. We were immediately greeted upon arrival, with no delays at check in or receiving our luggage. The resort always felt adequately staffed, in all areas including groundskeeping, housekeeping, food services and pool areas. The landscaping and grounds of the resort are well established with lush foliage. The resort did a great job with special events, such as weddings and sports.

This resort is older, and while there are many beautiful areas including the hacienda design, the property and rooms are in desperate need of a remodel. Our room was advertised as a Panoramic Ocean View, the room primarily looked over a courtyard and pool, with a small sliver of ocean view. The balcony was very small, barely fitting the two chairs provided. While the room was clean, the signs of wear and tear are obvious. The leather couch was worn and old, and had visible signs of paint splatter. Not sure how that happens. The cabinet doors had loose hinges and were hanging at different levels. Dresser top had burn marks from iron use, wood work everywhere had scratches. A/C was very noisy and never seemed to get cooler even when set lower. Other items to note, the resort layout is extremely choppy and lack of signage makes it confusing. Ones with mobility issues should do their research, this resort offers no elevators and requires many stairs in common areas. Impossible to get a dinner reservation, or a lounge chair after 9am. This resort offers a price point that is appealing to many travelers, and you get what you pay for. While we were here to attend a wedding, this resort is not a 5-star property, not even close to it. Even though it is marketed online as such, which is my biggest issue.

La comida ,Excelente selección en el buffet

...

Location is great, food is very good .

Stayed for 7 nights, the music for 2 weddings went until midnight. We would’ve stayed in a quieter part of the resort had we been informed as we had our 5 year old with us

Beautiful Beach location, exceptionally clean and friendly staff.

Loud music everywhere! Adult pool family pool, echoed to my room and down to beach. Hard to escape!

The food and the cleaning staff, the beach and clubs

Racism, some lights didn't work and I specifically requested for a king size bed since the reservation but they gave us two double beds, why bothering requesting in the reservation?

Food was good, pools were clean and the beach as well was beautiful. The cleaning staff and bell boys were also awesome.

The issues for check in, the pool staff, and also staff at the buffet many treat you awful if you're mexican or dark skin but they treat great if you're white blond etc. In the pool they told us a lot of things that we "can't do" but foreigners were doing as well and no one even got close to them to say anything.