Holiday Inn Express & Suites Carmel North – Westfield by IHG

Everything

Nothing

Staff was very friendly

No coffee in the rooms. Tub was not draining quickly and the sink was not secure

La habitación estaba limpia. El desayuno correcto pero podría ser mejor.

Las áreas comunes muy sucias.

Location of hotel was great! Breakfast was in a very pleasant, large room. Food was hot or cold as expected. The staff took GREAT CARE of the area to make it clean and pleasant. The bacon was actually crispy—and so wonderful. Bananas were as green as on trees. Why couldn’t they be ripe? Breakfast was best part of the stay. The beds were VERY comfortable.

Our room looked a bit like it “had been something else” in a previous life. There was space where furniture had previously been and was no longer there. We asked for a ‘comfortable chair’ to be brought to our room. The front desk assured us they would bring one from the lobby in a few hours. When we returned to our room a few hours later, we saw that a DESK CHAIR 😠 with wheels had been placed in the room for us! We had trouble accessing the internet port near the desk and some of our chargers either didn’t work or were extremely slow, which was frustrating.

The staff was very friendly and helpful. Outstanding service from Noelia in the breakfast area and Richea that cleaned the rooms. Breakfast was pretty good every morning. I really liked the cheese egg omelets and the bacon. Coffee was great.

The room next to me was a bit up late after 11pm talking and you could hear them.

The size and set up of the room 🫶🏼Ty

Location, and room location. Staff were polite.

The shower leaked water over the entire bathroom. The room was dirty. Shower hadn't been cleaned out as evidenced by an earring on the floor. The bed was lop-sided and slanted, the room smelled awful like smoke and urine. We've stayed at many Holiday Inn Expresses as members all over the county. This was no where near how others have been. This was an embarrassment to the Holiday Inn Company.

Las toallas y los productos del baño. La cama y almohadas estaban bien también.

El piso estaba inclinado!En el baño especialmente! Está lejos de la ciudad y el precio es carísimo para la calidad del hotel. No había casi fruta en el desayuno.Solo manzanas el segundo día. No volveré.