The Cumberland Hotel - OCEANA COLLECTION

Very comfortable bed and pillows. Seating in main lounge too low for my mobility but other areas ideal. Seating in Ventana restaurant, too low again. For a four star establishment, bedroom furniture needs updating and lining in my bedroom curtains very badly ripped and needs replacing. Breakfast has superb choice and the one evening meal we had was really lovely. Great bar and choice of drinks. Good staff all round.

Great staff and swimming pools fun and lovely food room was clean and spacious

I enjoyed every summer Bournemouth for sumer holiday. I usually stay in Cumberland Hotel. I enjoyed pools outside and inside pool + sauna company Hotel Sutcliffe for free. I really liked family and dog friendly Hotel.

Very relaxing overall.A bit taken back with the parking charges and the parking area very cramped

Overall review says it all.

Took my mum for 5 nights, all the staff were welcoming and professional, amazing atmosphere, wonderful food, beautiful location

Old facade, but rooms have been refurbished to a good standard. The rest of the interior has retained some of its 1920's charm. Staff are helpful and hotel is well positioned with wonderful sea views. Beware that if you book through Expedia parking at the hotel is not free. I would in future book direct as the hotel will match the Expedia price and you can take advantage of the free parking which saves £12 a day.

We arrived at 1450 to find our room not ready. This was not a problem as we were slightly early. I was advised it would be ready in ten minutes. We went to the bar and purchased two drinks We returned at 1520 to be told our room was still not ready. We hovered at reception hoping to get into our room. . A different room was offered to us , which was accepted as it was then five hours after leaving our home. It didn’t feel like a good start .If the cost of the drinks were reimbursed it would have gone some way to appease us

Avoid this hotel like the plague! Very old dated decor & furnishings throughout. Not a 4 star hotel - max 2.5. I booked a single room and ended up on the 4th floor, no air con. My friend on the 2nd floor had air con. I had paid more. I was brought a filthy, noisy, fan to use. The room stank of cigarette smoke and the carpets were rank. At breakfast there was no member of staff at the entrance (I appreciate this can happen) so I walked in. Five minutes later a waiter approached me with a payment machine and said 'how would you like to pay?' I had prepaid breakfast so this was incredibly rude. I should have been asked for my room number. Staff at the bar are very slow to serve guests but helpful once they do. There is an assumption at this hotel that guests will smash up the room and not pay for things. The manager actually said as much to me when I checked in. I would not recommend this hotel despite the sea location and pool.

Lovely big room lovely food and lovely swimming pool.