The Cumberland Hotel - OCEANA COLLECTION

A little shabby from our last stay in 2021. Chairs worn, chairs so low could not get out of unaided. If we had booked we would not have had to pay £12 a night parking. So will book direct next time.

This hotel has the potential to be great due to its location and views however it is in need of exterior (e.g painting) and interior attention to detail. Examples inside include tape on areas of carpet in the hallways, public sofas with split cushions and down at heal furniture on the balconies. The decor was somewhat outdated in parts. The room and bathroom were fine. Parking is difficult and is charged extra at £12 per day when booking through Expedia which we didn’t know in advance. We paid for a superior room with a balcony and sea view. The room itself was nice however there was considerable noise from the hall and neighbouring rooms making for a disrupted stay. The sea view was impressive, the balcony was very large but with tatty furniture and little privacy which was disappointing. We didn’t eat at the hotel choosing to walk down to the nearby beach restaurant which we enjoyed. We understand some of the facilities were in the next door hotel which was not explained to us on arrival. Overall a disappointment.

Was really nice will go again

Excellent breakfast but hotel rooms tired and needing refurb.

The property is run down. The room is too small and bed very uncomfortable. This property is not a 4 star.

Older hotel with a very small shaky lift (do the stairs if you can). Staff are excellent and a lovely area of Bournemouth. Good value.

Very nice Art deco building very cool and beautiful. The location and views from the balcony is amazing. Also the cleaning is very good and the stuff is very kind and very nice

It was ok, but pricy for what it is, beds not very comfy at all, lounge bar and outside area nice, staff nice, didn’t appreciate drilling at 7.30 in the morning, was clean

Myself and a large amount of family booked to stay as the hotel were also providing services for my mothers post funeral reception. From start to finish everyone we dealt with were exceptional. Professional and sensitive to our situation throughout our stay, managing to accomodate everyone's needs as they came. The reception team, bar and restaurant staff and the guys sorting out the function room were great. Our actual room and those of my family were all very clean and comfortable. We ate in the restaurant at short notce with no issues and ate in the bar area at various points, with all the food being very good. We have stayed a few times over recent years and always get great service. The location is great and handy for town as well.

Great hotel. Excellent service. Lovely and clean