The Cumberland Hotel - OCEANA COLLECTION

Zak and his team were amazing

I was told that cats and dogs were accepted. On arrival I paid for it then I was told it was not allowed in the hotel. Two hours were wasted of my vacation trying to organise him to be collected therefore I missed going in the pool and sauna and sitting by the outside pool. The food was good but there were dog fleas in the bed. I got attacked whilst asleep in my bed therefore missing my breakfast!.

For a wedding

Staff very helpful and polite, food was lovely too. The building itself is run down, torn carpets on stairs, peeling wallpaper, scuffed paint. Very dated decor, smallest lift known to man kind!

Was not allowed into our hotel till we started to cry cause we was 3 hours away from home. We had id but needed a bank card and then got told there was nothing they could do and to pretty much go away. Till two women from an event that didn’t work there had to help us. Ruined my partners 21st birthday by making her cry. Awful service. Got in the end after crying cause they could use Apple Pay all of a sudden.

We loved our stay in the Cumberland hotel its dog friendly small dogs the breakfast was good choice the staff were very friendly will definitely return

Fantastic location right on the beach. Sea view room worth the extra. Staff were very attentive, wonderfully cheerful & nothing was too much trouble. The room was well equipped, almost too much furniture, & the only criticism was that the mattress needs replacing & was too soft & lumpy. The bathroom was large & well equipped, the small fridge was very useful. Ventana restaurant was superb, delicious food & very good value.

Stayed with the family on 4th floor. Nice sea view room, radiator kept room warm. Bed seemed too soft and towels definitely needs to be cleaned and inspected before laying out for guests.

Brilliant stay as always

Great 2 day break. Dinner and breakfast was great as was the staff. Only downside was the leisure facilities were in the next door hotel and as it was cold and wet not easy to get to.