Four Points by Sheraton Mt Prospect O'Hare

Spacious room Good location

The lady at check in was not very professional Out of order pool area Smelly hallway Damaged furniture Non working television in initial room Lack exceptional cleanliness

The room was spacious.

The staff there was very unhelpful and barely smiled. also not responding to my messages before I came when i asked about the airport shuttle. i had to pay $70 to the taxi to get there. also i requested a shuttle the night before and when the time came the shuttle wasn't there and wasn't ready and i was told to wait for 20 minutes for the shuttle to come and i had to catch my flight so i had to take a taxi from my own pocket. also i was charged an amount of money for insurance when i checked and they told me that they would refund me the amount after leaving but they charged me and now i can't get my money back because basically they don't check messages and don't have a contact email.. Also the pool was closed during my entire stay, they kept saying that the pool is in maintenance.

The hotel was clean.

Going into a hotel where people work in hospitality should have happy people working the front desk. The thing that was difficult for us was the smell. We travel often and some hotels have a pleasant fragrance wafting through the entrance and hallways. This smell was overwhelming of a men’s nighttime fragrance and was there for our entire stay. It was strong enough to draw a cough. Big turnoff for us.

TV didn't work

Классно

Чисто