Grand Mercure Petra

Hôtel fermé car faible fréquentation : nous avons été logé au Mövenpick Pétra qui est top

The location was perfect Our room was good and the staff were very friendly and helpful Excellent stay

Nothing

Buffet breakfast & dinner was very good. Staff is helpful, polite and professional. I’d like to specifically mention Josef from the reception who was extremely nice.

None. Only proximity to Petra main gate.

Upon arrival in Petra, my excitement turned to dismay as I realized that the hotel I had booked, Grand Mercure Petra, was closed without any prior notice. Instead, I was redirected to Movenpick Petra, an unwelcome surprise that tainted my entire stay. First and foremost, the lack of communication from Grand Mercure Petra about their closure and the subsequent relocation to Movenpick Petra was utterly unacceptable. This disregard for informing guests of such a significant change caused unnecessary inconvenience and financial strain, as I had to pay an additional 50 JOD to the driver for the extra trip. Upon reaching Movenpick Petra, any remaining hope for a pleasant stay quickly dissipated. The food served was nothing short of atrocious. I ordered a sandwich, only to be met with a stale, inedible mess. The chicken within was so tough it might as well have been a rock. Despite providing feedback to the server about the appalling quality of the meal, I was still expected to pay the full amount, compounding the insult to injury. Furthermore, the attitude of the staff at Movenpick Petra left much to be desired. Their demeanor was consistently rude, and their treatment of guests, particularly those of Indian descent like myself, was disturbingly tinged with racism. Such discriminatory behavior is utterly unacceptable and tarnishes the reputation of the establishment. The only redeeming quality of Movenpick Petra is its proximity to the Petra archaeological site. However, this single positive aspect does little to outweigh the multitude of negatives that marred my experience. In conclusion, my stay at Movenpick Petra was an unmitigated disaster. From the lack of communication regarding the closure of Grand Mercure Petra to the appalling food quality, rude staff, and evident racism, it was a series of disappointments and frustrations. I strongly advise future travelers to steer clear of this e