Hilton Garden Inn McAllen Airport

Great experience

I recently stayed at the Hilton Garden Inn in McAllen, and overall, it delivered the reliable quality you’d expect from the brand. While the room’s air conditioning had issues, the front desk—especially José—was incredibly responsive and promptly moved me to a better room. I ended up having a restful night. What really stood out was the extraordinary follow-through. The next morning I was contacted by Mr. Jesús Cantú from maintenance, who apologized and asked for details to help resolve the issue—and again, to offer his apologies. That level of care and personal attention is really rare and much appreciated.

Hector was awesome in helping me with my important meeting on Saturday morning. I wasn’t able to connect and needed an HDMI cord. Thanks to Hector to making sure I was able to attend my meeting virtually. Great customer service!

The bed was amazing. The hotel staff was so nice and it was a great location close to the airport. I’d stay there again any day.

It was a great place. Thank you for having us. It was very close to my family’s function. I will definitely stay here again, in the near future. Keep up the amazing job.

I don’t often review hotels unless they are amazing or amazingly bad. The Hilton Garden Inn McAllen Airport in McAllen Texas falls into the category of hideous. To begin with, while staying here for business, about 12 of us, I arrived at the airport and called as instructed for the shuttle from the hotel. I was told it would be between 10 and 20 minutes. I got my luggage and 1 hour later tried to call again, to no avail. No one answered. I waited a few minutes and called again. Finally an answer and I was told that they had sent the driver and did not know what happened. To put this in good perspective, it was 103 degrees and the hotel is less than a 10 minute drive to the hotel. I texted the boss and asked if someone could go to the front desk and see what was happening. Finally after waiting nearly an hour and a half, the shuttle arrived. No explanation, just, “ Sorry about that, boss”. When I got to the hotel, my boss informed me that the hotel manager had sent the shuttle driver to run some errands. The hotel smelled musty. When I got to my room, it smelled musty as well. It reminded me of being in a damp cave. The place is pretty run down, and there is obvious damage that has not been repaired or not repaired correctly. Not what I expect at a Hilton. The only good point in the hotel is the bartender, Rigo. He was very welcoming and took care of our entire group. This guy could give the rest of the staff a lesson in hospitality services. The manager needs some of this lesson apparently as well. My advice is to avoid this place. There is another hotel with a 6 in its name a block away that I suspect smells better and is run better. I will be forwarding this review to Hiltons corporate office as well. A shame when Hotel using the Hilton name is this bad.

Rigo is an incredibly courteous, friendly and engaging bartender, and Cook. To give this location, the highest review possible, I can summarize by saying that he goes above and beyond and making visitors to this hotel, feel like family.v it is with pride that I shared that I’ve met a new friend, and I’m looking forward to future visits back. That says it all about the quality of his service.

As an Educational Consultant, I travel often for work. With that being said, I know a genuine experience when I see it. The moment I walked into this facility it felt like home. I was greeted by a young gentleman and checked in promptly. I then went to the bar to grab a drink and Rigo was there with a smile. He never let my glass go empty and treated me and my colleagues like family. This was a week ago. I arrived today and he remembered me! He referred to me by my first name and welcomed me back. As did Johnny. Give these two a raise!

Great staff, Hector Ortiz welcomed me when I entered and stated that if I needed anything to let him know. As I entered and left he greeted me ask asked I needed any help or direction and how my stay was going. Makes a difference when you have a great staff!